Palazzo Bontadosi Hotel & Spa — Hotel in Montefalco

Little did we know this hotel would enhance our lives to an experience that is in fact, unforgettable.||The property is a captivating blend of elegance and creativity, tastefully weaving contemporary artistry into its luxurious yet practical accommodations in the heart of Montefalco. ||The location is a dream. The hospitality, one of a kind! Situated in Montefalco's lively square, here you'll find a vibrant atmosphere with numerous outstanding restaurant, shopping, and bar options, providing a choice between countryside and urban vibes.||Most importantly the service from Silvia was impeccable. Her warm and confident disposition is felt from the moment you walk into the hotel. She was the most professional and classy hotelier I've ever met - and I travel the world for a living (live in Charleston, SC, home to hospitality). She can read your personality, needs and delivers you with exceptional recommendations in Umbria. Being our first time in Umbria, we had little plans and after arrival from a long drive from Lake Como our party of four was exhausted. When we arrived to the hotel Silvia kindly recommended we eat at their restaurant and experience their tasting menu. WOW! Talk about an experience of food. We ate out front on the square as people shuffled by and enjoyed some wonderful wine too. Silvia later gave us some of the best recs or Umbria to visit, see and taste wine. One night we struggled to find dinner reservations, there were none - but she called the restaurant and saved a table for us, one of the best meals we had all trip! You just don't find many people willing to go the extra mile, with a smile today. This place is special. Oh and if you need a taxi, Silvia will find one for your party so you can enjoy every second of your vacation. They make it so easy here. ||We found this hotel through local Chef Junio Valerio in Bevagna who told us that the best town to base our of in Umbria was Montefalco. Little did we know this hotel would enhance our lives to an experience that is in fact, unforgettable. The breakfast was incredible with a variety fit for everyone. We even sat on the balcony on the second floor to enjoy a view of Umbrias hillsides and nature. ||Parking is a short walk down the hill at the public parking, very easy. You can drop luggage and pick people up at the hotel as a guests or taxis, cars allowed in the square just not to park for long periods of time. All the rooms are awesome with really nice towels, hair dryer, hair straightener and safe. Shampoo, Conditioner and lotion all come with the toiletries. Beds are super comfy, AC works well. Mini Fridge inside each room. *Get the room with the Balcony that overlooks the hillside. *Kids do play ball in the square so the balcony room not facing the square would be good if you go to sleep early at night in the summertime. ||No detail is overlooked at this hotel. It's personally designed down to each detail. ||From the curated artwork in the lobby, bar, and restaurant to the romantic balcony that is throughout this bouquet, the hotel is simply a vibe. We...

The stay would have been good if it weren't for the fact that we are left feeling completely ripped off. We booked the anniversary package which includes one night's stay, plus two massages, spa access, an evening meal, a welcome drink and a 25% discount off the second night's stay.|Firstly, the welcome drink does not exist, we were never given that.|Secondly, the food in the restaurant is a poor standard (we had very dry meat), particularly compared to the fantastic restaurants that exist in Montefalco, and the service is unbelievably slow. For breakfast both mornings we waited 45 minutes to be served. For a supposed four star restaurant that is completely unacceptable. Why not lay the continental breakfast items out for people to help themselves? Why just have one waiter trying to serve a whole restaurant of customers? Everyone there was talking to each other about how slow it was and two customers were getting very angry about it because they needed to check out.|Thirdly, the price is 550 euros including a second night. Well, if we booked two nights on the internet it would be 250 euros so you are charging us 300 euros for two massages (I think 90 euros each) plus a poor quality meal that works out at 120 euros, not including drinks??|It is completely crazy that they are charging more for a package than to book everything separately. It just shows the disorganisation of the hotel. To be fair to them, they did not charge us for our two glasses of wine with dinner because when we complained they understood from other people's feedback, but they received more than that value from us overpaying (and not receiving our welcome drinks) so we are left feeling really...

Everything was great at this hotel. The front desk staff was very nice and helpful. Breakfast did not have a huge variety and mountains of food like other hotels but it had exactly the amount and variety needed - from cold cuts to cakes to bread to yogurt and fruit - and everything was fresh and of high quality. |The room we had on the second floor overlooking the plaza was great (#22) which I think was a junior suite. Looking the other way would have been great as well, because the views of the countryside are very nice. |We found everything inside the hotel attractive - lighting, flooring, draperies, etc. But be aware that despite the prominent photograph of a frescoed room, the hotel leans modern, with a tasteful mix of more traditional/older style.|The hotel has various Michelin stickers on the front door but they are not applicable anymore, since the restaurant is no longer operating (other than for breakfast). I was told that the relationship with the chef ended and they were not aware of any plans for a new chef. This is really not a problem since the town has many fantastic restaurants everywhere. |The only negative was that while there were hot options for breakfast (such as scrambled eggs) they had an extra charge. This, I thought, was very odd. I think the hotel should just offer them for free and charge everyone 5 extra euros for the room. Thus the hotel would make more money and guests would not feel that they are nickeled-and-dimed at a luxury hotel. This extra charge is definitely a marketing faux-pas,...