Hotel NH Ravenna — Hotel in Ravenna

Arrived to be given a room next to the lift. Told no other rooms where available so I paid for an upgrade to a suite, although it later transpired they where still selling rooms through internet channels. Air conditioning repeatedly cut out and couldn't cool the suite by more than a couple of degrees from 30 degrees. Later told it was a problem with circa 10 rooms, then told it was a problem across the hotel. In house maintenance couldn't fix and a specialist engineer needed to be brought in at some later point

Front of house staff were polite, be it I felt like they were trying to manage the customer and had no real idea of when the problem would be fixed

As a positive when I pressed hard for a resolution after 24 hours they agreed to us checking out early and refunding the monies paid to upgrade to a suite, and logging a request with Expedia ( who we booked with) to refund the 4 remaining days of the stay. However, this only happened because I gave the hotel the option of giving us another room with guaranteed working air conditioning or checking us out and refunding monies for days not stayed (but paid for in advance)

And for absolute clarity my personal opinion is that the fundamental problem is with how the hotel is run (maintenance budgets / service contracts for air conditioning) and not the staff. It seems like the hotel can sometimes have major air conditioning problems for some rooms...

Would give this hotel 5 stars if only they had first allocated the room that was booked. It shouldn't be necessary to complain and fight for the room that was booked. |We booked and paid for Superior TRIPLE room as we wanted a larger room. First room was a DOUBLE room and was NOT what was booked. It was next to the lift and much smaller than expected. |After making a complaint we moved to a larger triple room facing the inner courtyard. Room had all conveniences, safe, TV, kettle, cups, tea and coffee (but no milk).|Internet was adequate|Appreciated the bathrobes and magnifying mirror in the bathroom.|Cleaning can be improved. The floor around the toilet was smelly and needed to be washed with hot water and detergent.|Dislike watery shower gel and prefer to have soap. |Location of hotel is on the edge of Ravenna and a short walk to the center of town and some of the best...

NH hotel chain is one of our favorite chain, they are usually with standard. We found this one Ravenna even a bit exceptional for the size of the room. We always appreciate extra attention to the toddler and the large room and toilet with bathtub were relaxing. We liked the breakfast at hotel which costs around 13.50€/person. The staffs at the breakfast tables were very professional and attentive to our needs. We liked the extra care about the child, putting separate child friendly cutlery and chair. The breakfast was continental with all the basics which you one looks for in a hotel breakfast. Only weakness which bothered me was the slow WiFi connection, they...