Pension Vernel — Hotel in Salten-Schlern - Salto-Sciliar

I skied on my own in the area for 7 days in late January 2018 and I'm glad to have chosen this hotel. The room is big and bright, clean and spacious. At first I was a bit upset as the host said that they didn't have a kettle, as I need hot water for tea in such a cold place. After some 15 mins, the lady host brought one to my room. I thought there might be a misunderstanding on what I asked because of the language barrier. There is a balcony with chairs and a small table to keep my lambrusco, beer and wine cold. The bed is comfortable. Quite a lot of choices for breakfast, eggs, cereals etc, and the coffee is especially good. I did not book the half board as I don't want to eat at the same place 8 nights in a row. They didn't serve dinner without prior booking but it's an easy walk to restaurant near the main bus stop... It's very cold at night though... Taxi to Selva is Euro 20 one way. There is a large ski room at the basement where skiers can store their gear. The walk to the ski bus stop is around 5 mins and one can get to the saslong in about 15 mins. Supermarket and restaurant is around 15 mins and 20 mins walk respectively. What is remarkable is that the host offered to give me a lift to the bus stop where I could catch the bus for Ponte Gardena so I didn't have to drag my luggage downhill. He was also helpful to give information regarding the sella ronda circuits and the locations of ski bus stops. The Alto Adige guest pass they offered is particularly useful - not only can you take the ski buses and the buses to Selva etc, one can use it on the trains up to Trento. It's a 7-day pass so I had my second one the day before my checking out and I used it to visit Bolzano and the vicinity after the ski trip. It's valid up to Trento. I met tourists who stayed in rented apartments and they were not given such pass so they had to buy tickets for trains and buses. I haven't stayed in other places in this area so no comparison could be made; however, I'm glad I picked this hotel and had an enjoyable time in the room...

We have been skiing accorss Europe and the US and have always experienced superb hospitality in hotels and pensions we stayed. Vernel is the exception as customer service doesn't exist and guests seem to be a 'problem'. Not something i expect from the hospitality sector. ||There is no interest in guests (nor their satisfaction from stay). During the stay I reported wifi issue, no access to network as no reception which hasn't been resolved as such the next day I politely requested resolution of issue via email (sent from the ski slope where the wifi worked). The snappy response was sent by someone from the hotel (email was not signed at all, neither started with 'hi' or 'hello'). No respect and no interest to help the guests. We have proof as have screen shot off available networks.||If you advertise wifi on the website ensure it actually works in all your guests room. ||Very intimidating at breakfast when one or two people constantly watch you eating at a table/picking food from buffet area, bit like at school. At most hotels staff are discrete however here they stand staring at you constantly, ||A smile and politeness during interactions with customers would also help, the only word I can use to describe the staff is dour. Vernel has been disappointing experience. At a check out, we weren't even asked how our stay was unlike all other hotels we have stayed in Tirol.||The design of the bathroom wasn't great either because if you were over 6ft tall then sitting on the toilet was difficult due to the position of the bidet.||Pros - room was OK, lots of power points, close to...

Just back from a week in Val Gardena. What a wonderful place. We stayed in the Pension Vernel, which was a great surprise. The room we had was very beautiful, spacious and with a magical view on the Sassolungo and the frozen waterfall. There was also a nice and spacious, perfectly clean bathroom. Both breakfast and the dinner were really very delicious. In the morning for breakfast there is a good choice to satisfy all tastes. Great coffee. The diner in the evening is always prepared to perfection. A nice salad/antipasti buffet to start with, followed by a nice pasta dish or soup (at the choice of the guest) followed by a "secondo" and a "dolce". Always several alternatives are proposed in case the choice if the day is not to your taste. Nice wine list as well, with good local wines, at really acceptable prices. The hosts are really very lovely and happy to help you with any requests. For skiers it's really paradise. Val Gardena is really top, with many possibilities and on the Sella Ronda. The pension accommodates perfectly the active skiers. They have a large skiroom with heaters for the skiboots. The skibus stops almost in front of the hotel (max 100 meters walk) and passes by every 20 min. As active skiers, we would have our breakfast at 7.30, take the first skibus at 8.20 and by 8.30 you are on the slopes. Also a walk to the center of Santa Caterina is not more than a 10 min walk. We never used our car during our full stay. This is for sure a place we will come back to... would already want to reserve...