Via Inn. Hakataguchi Ekimae — Hotel in Fukuoka

Stayed in this hotel for 1 night because of flight arrangement (from Osaka to Seoul via Fukuoka). Hotel is close to Hakata Station but took us 20 minutes to find the location (only after asking for direction from a Family Mart store and Information Center inside the train station) because of map misreading. Room is not big but can accomodate three suitcases. Like the laminated floor . Asked front desk to book a bigger taxi for the short trip to Fukuoka Airport because wont be able to put 3 large suitcases into a standard taxi. Easy to find shops and restaurants because of it's proximity to the train station. It is a hotel to be considered when visiting Fukuoka in future (unless want to stay in Tenjin or...

I was impressed with the hotel. Simple, automated, very very clean, thoughtful (it had everything I needed) - not sure other Japan hotels are like this but it has air purifier, fabric refresher spray, sleep clothes in the room. toiletries on the ground floor, clothes press on every floor. And I think free luggage area to leave it for the day maximum.

It has automated check in - very convenient also to check out,

The service was really good too. I asked the staff about a motsunabe restaurant, the staff reserved a seat for me and even walked with me over to the restaurant so I don't get lost! That's...

Reception staff would not even apologize for the dirtiness of the breakfast restaurant, also refused to deal with a noisy neighbor, just hid behind the "we can't speak english" excuse and rudely brushed aside our complaints.

If you don't want to learn any english or even try to address customer complaints that aren't made in Japanese, then why don't you just make this a Japanese-only hotel and not take international customers? Being dirty or refusing to stop a noisy neighbor is one thing, but multiple counter staff refusing to even try to speak 1 word of english is almost racist... at the very least...