Hakodate Uminokaze — Hotel in Hakodate

Our client stayed in the suite room with private onsen for 3 nights we booked the hotel because the good comment of all the visitor who stayed at this hotel before and because we know the superb quality of their sister in lake toya the nonokaze but surprisingly the hotel was just average even i consider low quality. the staff service was bad upon check in no one is helping our luggage. remember that we are paying big money to stay in this hotel ( suite room for 3 nights) we are asking the extra towel and special size of yukata. but they forgot to delivered the front office staff ( ladies) was poor attitude does not show proper respect or japanese warmest greeting. ( very cold) my client room was warm even the air conditioned was on. and i ask the reception to check the room but the reception lady said the temperature of the ac was at the lowest and they can only bring electric fan. i said to the lady reception that you better ask your manager and send enginering to check the room first instead of arguing with me ( i used to be hotelier my self with long experience in hotel industry) the aircond problem sometimes happened because the dirt blocking the air. finally she agreed to send some one. the room is just standard we can not consider the room as a suite room when we wanted to send our suitecase/bags to the next hotel the staff just said you can send it from their sister hotel on next building at 4 pm ( we come down and bring the luggage at 10 am) the staff should say " we are sorry to inform that you can only send the bags at our sister hotel at 4 pm or she can say like let us help your bags on COD bill if the next hotel able to handle it

I will never suggest this hotel again...

This is one of my best onsen resort. Stayed a night before at Hotel Banso, Uminokaze is modern, rooms are huge, nicely renovated and one word: Exquisite. Also, you can use the sister hotel onsen!

Details:

Transport: Located right beside “sister” hotel: Yumoto Takubokutei and entrance is closer to the sea. The entrance is blackish, won’t miss it. From Hakodate JR, taxi cost $1680-2020 (depending which type taxi, the black big ones are more expensive).

By tram, alight at Yunokawaonsen station and walk about 5-10 mins depending on snow conditions.

Rooms: 5/5 Huge rooms, sea facing, high floors which lets you see the sea, floor is heated, scent diffuser by your bed!

Onsen: 5/5 The “Relax” onsen is huge. There is also a standing onsen along with 2 normal type and 3 tubs of sake and another 2 tubs which I don’t know what’s in it. Every well maintain.

You can access the sister hotel onsen but I didn’t like it too much as it is a public bath area at 11F and very crowded.

For first-timer: wear the yukata or the 2 piece, bring the bag with both big/small towels. Small towels are to wipe dry once you finished before entering the dressing up place.

Restaurants: 4/5 Small but exquisite. I only have breakfast buffet. Dinner buffet is $6600. The breakfast spread includes DIY Kaisen Don.

Shops: 4/5 Besides it’s own shop which has snacks, the sister hotel shop is almost a 7-eleven.

Language: Speaks little English but you get by with pointing. They are more fluent in mandarin.

Overall: excellent. The pictures advertised are similar to...

We arrived by taxi and there was already a staff waiting to greet us at the entrance. She helped us with our luggage (very heavy). Once we settled into the lobby, we were offered hot tea and sweets. After checking in, a female staff pushed our luggage up to our guest room. She knew little to no English, but was very courteous throughout. She told us that our key card can have access to another public bath in the adjacent building, which was cool. After that, we left the room and went for dinner. When we came back, we noticed a staff setup a tatami in the living room for us. Since we have two adults and one child, they set up an extra bed. So kind! ||The room was huge. It is unlike any other Japanese hotel. I would call this a modern ryokan. Our room came with a private onsen bath, it was so convenient to enjoy a night and morning onsen. It also came with a view. We have two beds and one tatami. The toilet was separate from the traditional bath. There was a double sink with huge mirrors. I love how they have bath towel racks. Also, there was a cute dining area and a sectional sofa in the living room. There was also an option to use the public bath on the first floor. We tried it and nobody was there. We had the bath all to ourselves! ||For this room, we got free buffet breakfast. The food was alright, lots of selection. It filled us up. We checked out after one night of stay. The staff helped us call a taxi. ||Overall, it was a nice experience to stay. It was a memorable stay with my...