小塚久の葉 Kozuka Hisanoha（旧：箱根仙石原虎乃湯） — Hotel in Hakone

Im very sad. I lost my chanel earing in the hotel. I had a picture upon checkout that i did not wear my earing upon checkout and i remembered i forgotten to wear my earing before checkout which i placed at tv cabinet. I had called the hotel immediately when i realised it through a local japanese (as the hotel cannot speak well fluent in english) and i hope they could revert me whether they are able to locate my earing. After many days, there is no calls from them or even an email. I’m very sad. Checkin in time 3pm check out time 10pm. 9.30am next day morning public bath is already not allowed even before checkout time as the management walked in and stopped my husband to bath. Dinner beef shabu2 is good and breakfast is reasonable quality. Public bath only. Self drive is only convenient for this hotel. I wish the management could contact is if they found my earing at room 204 tv...

Very traditional Japanese Hotel. We booked through Trip but didn't know we need to specify the dinner meal plan. When we arrived staff told us can only have pork, no beef due to booking. With disappointment we tried to ask for beef but they are short of materials. Staff was very friendly and helped us get a small portion of beef seeing that we were very disappointed. Surprisingly pork tasted better than beed that night.😃The hotel was small, only 7 rooms. Hot spring room traditional style and separate by gender. A good deal of price in this area. Food was of...

It was perfect! Stayed with my parents on the first day of our Japan trip. We were hosted with great service and delicious dinner. Room was clean and very comfortable and loved the onsen bath. The water was very good and my skin felt so good after bath. Thank you so much for the great service, we had an unforgettable memory from this place. The view was beautiful and we also enjoyed having breakfast watching the nature view....