Hakuba Highland Hotel — Hotel in Hakuba

TERRIBLE HOTEL WITH TERRIBLE SERVICE. I booked a room for two nights (spring season so it’s not peak). The room I was assigned to is RIGHT in front of the lift, so it’s very noisy and disturbing because you can hear people chatting and giggling as if they are talking right next to you. Even when people are just walking past, you can hear their slippers sound. I am a very light sleeper too, so I called front desk to ask if I can change to another room. I assume all their other rooms have really bad soundproof too, cos it literally sounded like someone talking next to you. They told me that (in exact wordings) ‘I should know this is a noisy room when I booked’. As confused as I was, I digged out the confirmation email, and told her that it doesn’t state anywhere. Then she came back and told me, oh yes it doesn’t state anywhere but we are fully booked (I asked if I can pay to upgrade to another room). I then went out to talk to her because she was constantly holding up the line (I assume she was talking to her supervisor). Mind you, her attitude was pretty blunt from the beginning. So I went out, showed her the confirmation email, and she pointed at ‘訳あり’. I said that translates to special offer according to google translate, it doesn’t state noisy in any way. She said ‘No, that’s not what it’s meant, not special offer’ (without the intention to explain what it actually means if google translate got it wrong). I asked her what does it mean then, she said it means the room may not have a good view, or just anything ‘that’s not good’. And I said, it still doesn’t state that it’s noisy. I suggest you put it on the remarks because it’s common for travelers to be light sleepers, so people can avoid booking this room. She just nodded and looked away despite my dissatisfaction and discomfort with the noise, and didn’t even apologize for the inconvenience caused, as if this is not their responsibility at all. This is NOT acceptable, their attitude...

TERRIBLE HOTEL WITH TERRIBLE SERVICE.|I booked a room for two nights (spring season so it’s not peak). The room I was assigned to is RIGHT in front of the lift, so it’s very noisy and disturbing because you can hear people chatting and giggling as if they are talking right next to you. I am a very light sleeper too, so I called front desk to ask if I can change to another room. I assume all their other rooms have really bad soundproof too, cos it literally sounded like someone talking next to you. They told me that (in exact wordings) ‘I should know this is a noisy room when I booked’. As confused as I was, I digged out the confirmation email, and told her that it doesn’t state anywhere. Then she came back and told me, oh yes it doesn’t state anywhere but we are fully booked (I asked if I can pay to upgrade to another room). I then went out to talk to her because she was constantly holding up the line (I assume she was talking to her supervisor). Mind you, her attitude was pretty blunt from the beginning. So I went out, showed her the confirmation email, and she pointed at ‘訳あり’. I said that translates to special offer according to google translate, it doesn’t state noisy in any way. She said ‘No, that’s not what it’s meant, not special offer’ (without the intention to explain what it actually means if google translate got it wrong). I asked her what does it mean then, she said it means the room may not have a good view, or just anything ‘that’s not good’. And I said, it still doesn’t state that it’s noisy. I suggest you put it on the remarks because it’s common for travelers to be light sleepers, so people can avoid booking this room. She just nodded and looked away despite my dissatisfaction and discomfort with the noise, and didn’t even apologize for the inconvenience caused, as if this is not their responsibility at all. This is NOT acceptable, their attitude...

We stayed at Hakuba Highland Hotel during our trip to Hakuba, and it turned out to be a very enjoyable and relaxing base. The first thing that took our breath away was the amazing view right outside the room windows—mountains, wide open skies, and the kind of scenery you could stare at for hours.

One of the best parts of the stay was the onsite onsen, Hakuba Highlands Onsen. The family absolutely loved it—especially soaking in the outdoor bath while taking in the panoramic alpine views. It was the perfect way to wind down after a day of exploring or skiing.

The buffet dinner included with the stay was surprisingly good, with a wide variety of options that suited both adults and kids. Fresh ingredients, warm dishes, and even some local specialties made the meals enjoyable and satisfying.

If there’s one thing that could be improved, it’s the furniture in the rooms. While everything was clean and functional, some of the furnishings felt a little dated and could use a refresh. That said, it didn’t detract much from the overall comfort of the stay.

All in all, Hakuba Highland Hotel was a great value for money, with excellent views, a wonderful onsen, and a solid dining experience. We’d...