Onsen Yado Mizuguchi — Hotel in Izu

Even though on Booking, we are only asked to pay ¥28,000 for two rooms (for one triple room for 2 people and one quadruple room for 3 people) for 5 people. We tried to book a room for 5 people for only one quadruple room at your ryokan because we want to sleep next to each other. You only offered ¥35,000 for one quadruple room to fit 5 people. This is very greedy of you. We are only requesting for one room, but you still want to take as much money from us as possible. I hope that ryokans with this kind of greed for money will not become successful and will go bankrupt.

Edit: I have proof that it was 28,000 yen for two rooms (one is a triple room, and the other is a quadruple room) for 5 people. I can provide a screenshot from Bookingapp. Now they are denying the facts, even though I have sent them the screenshot.

I have traveled to all 47 prefectures in Japan and have used Bookingapp all the time. I am not confused by the app. You are simply charging us an exorbitant amount of money because you think you can get away with it.

I hope that this complaint will be...

非常にひどい旅館です。旅館の前に空き地があり、すぐ隣には大きく「駐車場」と書かれた看板のある普通の駐車場があるため、その空き地も駐車場だと勘違いしやすい構造になっています。

私たちも特に疑いもなく、そのまま車を停めて、向かい側のそば屋で昼食を取りました。

食事を終えて戻ってみると、車が別の車に塞がれていて出られなくなっていました。そこで、駐車場の看板に書かれていたお店に行って、駐車料金を支払い、ついでに「車が塞がれている」と伝えました。

すると、そのお店の方が「そこは旅館の駐車場で、間違えて停めている」と教えてくれました。私たちは申し訳なく思い、旅館のスタッフに説明しに行きました。

しかし、そのスタッフは非常に無愛想な態度で、「ここに停めたら2000円です」とだけ言い放ちました。もちろん私たちが最初に間違えたのは事実なので、素直に2000円を支払いました。すると、その料金を払った途端に、私たちの車を塞いでいた黒い車をどかしてくれました。

そしてすぐに、もう一台同じように間違えて停めていたであろう車の前にも、その黒い車を移動させて塞ぎました（写真・動画参照）。

後になって考えると、これは本当にひどい対応だと思います。普通の旅館であれば、車が入ってきた時点で誰かがすぐに出てきて、「ご宿泊のお客様ですか？」と声をかけてくれるはずです。間違えて停めたとしても、「こちらは宿泊者専用です」と丁寧に説明するか、「一般の方は1回○○円です」などの案内があるのが普通です。

ところがこの旅館では、まるで物陰に隠れて「獲物を待つ」ようなやり方で、黙って車を塞ぎ、出られなくしてからお金を請求してきます。

まるで山賊のようです。皆さんも本当に気をつけてください。

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非常過分的旅館，旅館前方有一個空地，但很容易讓人誤會是停車場，因為隔壁緊鄰是一個正常的停車場，停車的牌子很大。 於是我們就順勢停進去，沒有任何的懷疑，然後就到對面的蕎麥麵屋吃午餐。

午餐吃完後，我們發現車子被另一台車子堵起來了，不能開出去，於是到停車場上指示的店家去繳停車費順便說有人的車子堵到我們。

結果停車場老闆說，我們停錯了，那是旅館的停車場，必須去跟旅館的工作人員說。

我覺得很抱歉，誤停了飯店的停車場，於是進到飯店跟員工解釋，結果員工很不客氣，就說我們停這邊要2000日圓，當然我們錯在先，所以就乖乖付錢了，我們付錢後，他就把用來堵住我們車的那台黑車開走。緊接著，去堵住另一台我認為也是誤停進他家停車場的倒霉鬼。（如圖、如影片）

我事後覺得很過分，正常的旅館，如果有車子開進來，一定會馬上有人來招呼「請問是住宿者嗎？」之類的，如果不小心誤會，他們也會說「這裡是住宿者專用喔！」或是外車停一次多少錢之類的，哪有人這樣默默的躲在裡面「狩獵」？

簡直是土匪！請大家要小心

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This inn is extremely unreasonable. There is an open space in front of the inn, and right next to it is a proper parking lot with a large sign that clearly says “Parking.” Because of this, it’s very easy to mistake the open space as part of the parking lot.

Naturally, we parked there without any suspicion and went across the street to have lunch at a soba noodle shop.

After finishing our meal, we came back to find our car blocked by another vehicle and unable to move. So we went to the shop indicated on the parking sign to pay the parking fee and mentioned that someone had blocked our car.

The shop owner told us that we had parked in the wrong place — that it was actually the inn’s parking lot — and said we needed to talk to the inn’s staff.

Feeling sorry for mistakenly parking there, we went into the inn to explain the situation. However, the staff was very unfriendly and simply said, “It’s 2,000 yen to park here.” Since we were at fault, we obediently paid the fee. After paying, they moved the black car that had been blocking ours. Immediately after, they drove that same car to block another car that also seemed to have mistakenly parked there (see photo/video).

Looking back, I found this behavior extremely inappropriate. At a normal inn, if a car pulls in, someone would usually come out and ask, “Are you a guest staying with us?” If someone makes a mistake, the staff would typically explain kindly, saying something like “This area is for staying guests only,” or clearly state the parking fee for non-guests.

But this inn hides inside, silently watching, and only comes out after the car is trapped — like they’re hunting prey — and then demands money.

It felt like dealing with roadside bandits. Everyone,...

I stayed here for a weekend trip. The room was beautiful and very clean. It's in an excellent location right in the heart of Shuzenji Onsen town next to the bamboo grove. The areas inside the inn are beautiful and you get a real sense of a traditional inn. The bedroom was large and we had access to a large terrace overlooking the river. The shared bathroom was on the smaller side but it has all the amenities we needed and it was nice to relax in the bath. Yukata and towels were provided. You will need to lay out your own futon bedding, but it is all very clean and read in the room when you arrive. There is a very cute cafe onsite that sells traditional Japanese sweets and they are very delicious. I would recommend staying and I will definitely be returning when I get the chance. It was great...