UTAIMACHI — Hotel in Kanazawa

Our stay at Utaimachi was really disappointing. Unfortunately, I asked them to help us book a dinner reservation which we had to cancel the morning of due to illness. The hotel did not advise us of a cancellation policy in the confirmation email. Upon our arrival they told us that we would have to pay $200 USD to the restaurant even though we weren't going. They also told us the laundry was broken in our room and they would reimburse us if we went to a laundry mat. Welcome to Utaimachi.

The hotel staff repeatedly demanded that we pay the restaurant for a dinner we did not have. They knocked on our door multiple times and any time we were in the common area throughout our first day and the following morning. This happened so many times that it brought me to tears and we ultimately paid the restaurant under duress.

Meanwhile, the room itself was unbearably hot even after we turned off the heat, and the breakfast was disappointing.

The restaurant reservation debacle aside, this hotel has a lot of potential but misses the mark. The location is great and the room was cute, however, the broken laundry, temperature control and mediocre breakfast are enough reasons to...

Il moderno “ryokan” si trova nel centro di Kanazawa in un bellissimo quartiere tipico e caratteristico dove potrete respirare l’aria di un Giappone autentico. Siamo stati accolti all’ingresso da uno staff cordiale e amichevole che ci ha fatto subito sentire a “casa”. Dopo averci offerto una buonissima birra locale ed assegnato le camere la ragazza che ci ha ricevuto si è dimostrata molto simpatica e gentile spiegandoci i maggiori punti di interesse della zona e consigliandoci alcuni ottimi ristoranti. ||Per quanto riguarda l’alloggio, che dire…. Una vera meraviglia!!! La perfetta unione tra modernità e tradizione, in un ambiente accogliente potrete trovare i comfort del presente (smart TV, wi-fi, caldaia smart, microonde, lavatrice e molto altro) e le stupende usanze del passato. Legno, tatami e sughero adornano tutte le stanze nelle quali si può passeggiare, rigorosamente scalzi. Un sogno!! |Dormire in un futon (tipico letto giapponese) è stata un’ottima esperienza, vi assicuro che oltre ad essere molto comodo è rilassante potersi distendere percependo il calore trattenuto dai tatami. ||Ultimo ma non ultimo la colazione PERFETTA!!! Preparata con attenzione e precisione, potrete gustare sia dolce che salato ed il tutto servito con succo di frutta e caffè/tè. La cura dei dettagli è a dir poco sensazionale e adorabile, pietanze abbondati e qualità superlativa. ||Per concludere: posto stupendo, esperienza ottima, consigliata e assolutamente da rifare!!! ||—————————||The modern "ryokan" is located in the center of Kanazawa in a beautiful, typical and quaint neighborhood where you can breathe the air of authentic Japan. We were greeted at the entrance by friendly staff who immediately made us feel "at home." After offering us a very good local beer and assigning rooms the girl who received us was very nice and friendly explaining the major points of interest in the area and recommending some excellent restaurants.||As for the accommodation, what can I say.... A true wonder!!! The perfect union of modernity and tradition, in a cozy environment you can find the comforts of the present (smart TV, wi-fi, smart boiler, microwave, washing machine) and the wonderful customs of the past. Wood, tatami and cork adorn all the rooms in which you can walk, of course, strictly barefoot. A dream!!!|Sleeping in a futon (typical Japanese bed) was a great experience, I assure you that besides being very comfortable it is relaxing to be able to lie down feeling the heat held by the tatami mats.||Last but not least the PERFECT breakfast!!! Prepared with care and precision, you can enjoy both sweet and savory and all served with juice and coffee/tea. The attention to detail is nothing short of sensational and lovely, plentiful dishes and superlative quality.||To conclude: wonderful place, excellent experience, recommended and absolutely...

You can’t stay everywhere else besides UTAIMACHI if you come to Kanazawa! It’s one of the most authentic Machiya you can find in Japan, because it’s not your typical customized hotel for tourists, but an actually historical building in the area of Kazeumachi, which share the same neighborhood with many locals!

There are so many small details to be amazed from the UTAIMACHI’s amenities, such as bath tub, lighting, window screens, breakfast and customer service! Saori San helped us to find our lost luggage by calling and commuting with lost and found on our behalf, which took her almost 45min just to do so!

In conclusion, this is one of the best examples why we love Japan! Please come to experience yourself!

And once again, thank you so much Saori San for helping us...