Sapporo Tokyu REI Hotel — Hotel in Sapporo

The location is superb in the middle of city, cleanliness excellent , room condition excellent , housekepping and FO staff very friendly. ||||My comment only for your reception name A.[--] . As a hotelier , definetely , I will ||re-training her how to be a pleasent and warm reception. I’m dissapointed with her service and it’s unacceptable for her bad attitude ( unfriendly ,no smile, high tone). During check in for 2 room, when we arrived in the counter , with her anger look and no smile , she said check in ( with high tone ). With smile I said yes, I try not to quarell with her. Then, I’m asking nicely whether smoking room is available or not, her tone is getting higher and with her anger look , she said “ NO “. From that moment me and my colleague were angry. And she keep lemaking a mistake by not listening me regarding my question “ do u required a deposit for the room since one of the room is not being paid yet”. First , she said yes in 27.000 yen. Ok. I’m asking again : do u prefer deposit by cash or credit card. Then she start confuse and said no no, because you haven’t paid for the other room. I said again , yes, You told us already just now and we already told that. She’s starting nagging in Japanese. I’m so angry lastly and with my high note, please call anyone of your colleague who are fluent in English. While on the left and right , there’s a 2 ladies , 1 young guy and 1 eldery guy, helping other guest with Japanese hospitality and pleasent. She’s start panicking , shacking and lastly it’s done. I don’t want to talk more with her. Useless. It does not because her english is not good enough ( I can understand ), but the way she reply and talk to me and my colleague. ||||However, I gave a compliment for 2 Reception staff. 1 eldery guy for nicely explaining to us how to go to otaru and shuttle to Sapporo Station on 28 Jan 2019 night time around 10.30 pm and 1 young guy who willing to fixed my friends room toilet due to unfunctional toilet bowl on 28 Jan 2019 10.30pm ||||Anyway Thank you to all the staff for yours hospitality except her...

Unfortunate Room Allocation Experience at 札幌東急REIホテル

I recently stayed at 札幌東急REIホテル and unfortunately had a rather disappointing experience. One of the main issues I encountered was the room allocation, which left much to be desired.

To my dismay, the rooms assigned to me were consistently located at the end of the hotel corridors. This may not seem like a big deal to some, but in my culture, such room placements are generally considered inauspicious. It was disheartening to see that the hotel did not take this cultural sensitivity into account when assigning rooms.

The constant trek to and from my room became tiresome and inconvenient. It seemed that other guests were allocated more centrally located rooms, leaving me feeling like a second-class guest. It's important for hotels to consider the preferences and beliefs of their diverse clientele, especially when it comes to something as significant as room allocations.

I must mention that apart from the unfortunate room placement, the hotel itself was decent. The staff were generally courteous and the facilities were satisfactory. However, the negative impact of the room allocation on my overall experience cannot be overlooked.

If you hold similar beliefs or value room placement based on cultural considerations, I would caution you to clarify your preferences with the hotel before your stay at 札幌東急REIホテル. It is crucial to ensure that your accommodation aligns with your cultural or personal beliefs to avoid disappointment and discomfort.

While I appreciate the efforts made by the staff in other areas, I hope that 札幌東急REIホテル takes this feedback into consideration and improves their room allocation process to provide a more satisfactory experience...

reception staff name 岡田厚生 is very rude to my wife when we are check out from the hotel. |We travel with 2 kids ( total 4 persons) |First, I was away to pick up a rental car and my wife return the key to the counter and this reception guy 岡田厚生 told that  payment yet settle which we thought that Booking.com is charging to my credit card. |岡田厚生 is very rude and told my wife " money and pay to the hotel " |Immediately, my wife called me to verify the payment issue. During phone call (between my wife and myself), She just moved a few step ( still at the reception counter ). This 岡田厚生 immediate went and stood behind my wife and say  " money and pay to the hotel ".  That's supper RUDE and We dont expected this can be happen because As OUR impression, Japanese is "Polite", unfortunately this is not apply to 岡田厚生. ||Hello !!!! how can a woman with 2 kids can run away ???? ||Once I arrived the Hotel, I went to the reception counter to verify the issued. It seen that this guy 岡田厚生 scared to talk to me and quiet even though I asked him " Why you stood behind wife " and Are you scared we run away ?  and I asked again, Do you speak English? If you don't, Get someone can speak English and talk to me.  Anyway He can't speak English. |||I wanted make a statement here, If we wanted to cheat on the payment,  We wouldn't go to the counter and return the key. |We can just walk away since the Hotel doesn't collect the payment from us. ||That's supper RUDE and We dont expected this can be happen because As OUR impression, Japanese is "Polite", unfortunately this is not...