Intercontinental Amman (Jordan) — Hotel in Amman

Before my arrival, the Club Lounge team sent me a welcome email with helpful information about the processes I needed to follow upon reaching the hotel, which saved me time. Upon arrival, Loujain from the Club Lounge made the check-in process smooth and greeted me warmly.

As a Diamond Elite member, I was able to enjoy early check-in and late check-out privileges. The room was excellent—clean, well-maintained, and offering a beautiful view.

The dining services and food were also excellent, and the atmosphere at the Burj Al-Hammam restaurant, along with its exceptional service, added to the experience.

The hotel features a wonderful pool and spa, which my kids absolutely loved. The Club Lounge has a breathtaking view of old Amman, and sitting there while enjoying a coffee brought back many fond memories. As a Jordanian, the view was especially nostalgic, making the experience even more special.

During my stay at IHG hotels as a Diamond Elite member, I typically receive a room on the club floor, but this wasn’t provided on this visit. Additionally, the room amenities were not up to the standard I'm used to at other IHG properties; simple items like a disposable toothbrush and shaving kit, which are usually available, were missing.

One thing I disliked was the issue with the 30% Diamond Elite member discount. When I ordered food at the pool restaurant and requested the discount, I was surprised to learn that it wasn’t applicable there. I was told I would need to go to other restaurants to use it, despite the app stating that the discount is valid at IHG restaurants. This left me unsure whether there’s an issue with the IHG app or if the Intercontinental Amman simply doesn't extend the offer to all of their food and beverage services as expected.

Furthermore, I found the prices at the pool bar to be overpriced, especially considering the quality of the drinks. Typically, at other IHG bars and restaurants, the drinks are of better quality and more...

As a loyal customer who has always considered InterContinental Hotels to be a reliable, comfortable, and safe choice globally, my recent stay at the InterContinental Amman, Jordan was incredibly disappointing and a completely negative experience. I strongly advise against staying here. Key Issues Experienced: Fundamental Plumbing Failure: • After a long journey, I arrived at the hotel at 12:00 AM (midnight). • Upon entering the room, I was shocked to find that the toilet had no running water. This is an unacceptable fundamental failure for any hotel, let alone a 5-star establishment. Poor and Ineffective Room Service/Communication: • Attempting to call room service or the front desk initiated a frustrating waiting process, as the staff would often transfer me to another number, starting a long and tedious waiting journey. This lack of immediate assistance is unacceptable after midnight. Missing Basic Amenities: • While I understand that during the peak of the COVID-19 pandemic, some items like toothbrushes and shaving kits were only provided upon request, I was surprised to find that the InterContinental Amman is still operating as if it's in the middle of a pandemic and does not provide these basic necessities unless specifically requested. This feels like an unnecessary cost-cutting measure that detracts from the luxury experience. Substandard Front Desk Service: • The staff at the reception (front desk) do not reflect the expected standard of a 5-star hotel. Their level of professionalism and service felt more aligned with a 3 or 4-star establishment. Overall Conclusion: Despite the convenient location, the overall experience was poor. The level of service and the condition of the facilities are simply not up to standard. I honestly believe this stay would win the award for the worst InterContinental experience I have ever had globally. I do not...

Over the last 8 months I have stayed here with my now wife for a total of near 20 plus nights. We have tried the executive lounge, we have tried the restaurants, the pool, the breakfast etc. I have written a few reviews to the point. I will point out the bad but reward the good also. I have no meat in the reviews I just want other s to know what you can expect, and it changes with each experience, but I also think the staff gets something out of it I hope other than negative or we never are held to the high standard. My point to never give a 10 is because there is always room to improve. The goal should be to get to the 9 and stay there. This all comes down to customer care and what can the staff do to make the customers stay rememberable where they come back and tell others. This is the challenge to the staff. At breakfast inform the customer if you don't see something at the buffet let us know and we can do special requests such as waffles or pancakes. If you don't like regular coffee we have French press or specialty coffee. If you don't have the ability to make change for tips at the front desk think outside the box and go to one of the 3 restaurants in the hotel and exchange the high bills for lower denominations. Small things mean a lot to the customer. When it comes to cons about my stays it depends on each experience. With this hotel the things that stick with me is the great parking staff, the breakfast chefs that go out of there way to make you feel special, the manager at cino da mayo who always comes to say hi and if everything is ok and what else can he do to make my stay more comfortable and rememberable. We will stay here again in the not so distant future and we will see what changes come...