Romero Restaurant — Restaurant in Amman

Very nice food, comfortable chairs. you could have a nice experience there with some upgrades, and I recommend it, And I will pay it more visits for its good food. Yet:

1. TABLE ARRANGEMENT: the problem came when our company reserved an Iftar in summer Ramadan and the restaurant had to arranges tables. the place turned crowded and we had a very bad open menu experience as we had to make at least 4 eating people stand out of their seats to make us walk through (one time in, one time out, multiplied by Three).
2. ORIENTATION: I just wanted to fill my glass with lemon juice, holding my and my wife's glasses and turning around, excuse me, I need lemon juice, sir! please ask one of the captains to get juice. I've been setting for 20 minutes with empty glassed in front of me and now one asked me if I need juice. you sure don't expect me to ask for juice while food collection is self service.
3. SERVICE: after asking for juice I had to ask twice, as seems the first captain I asked forgot about me. and I added another 10 mins of waiting over the first 20.
4. TOO HOT: Very nice terrace, but with 120 person setting in a 25 degrees night with no fans or stand alone ACs. we had to leave as soon as we finished eating. It was a bad experience.
5. VALLET PAYMENT: After reserving in such level of restaurant I don't expect to pay the same restaurant's valet!? 2JDs please. Yeah.. wait please.. Excuse me!! anyone have 2JDs?? I do pay by visa, I don't carry cash usually. Now I'm...

I had a truly disappointing experience at this restaurant during Ramadan. I had made a reservation for breakfast three days in advance, and I was looking forward to breaking my fast with friends and family. However, upon arrival, we were informed that our reservation was not in their system.

I provided proof of my reservation, and instead of being accommodating, the manager was dismissive and initially wanted us to leave. After some back and forth, he begrudgingly gave us a table, but it was a far cry from what we were expecting. The table was situated right next to the kitchen, where we were constantly disrupted by the hustle and bustle of the staff coming in and out.

We were hoping for a pleasant and serene environment in which to break our fast, but the constant noise and chaos ruined the experience for us. To make matters worse, the service we received was extremely poor. Our waiter seemed to be more focused on the kitchen staff than attending to our needs, and we were not even offered something as simple as water.

Overall, the poor management, terrible service, and lack of consideration for our special occasion left us feeling extremely disappointed. I cannot recommend this restaurant for anyone looking to have a peaceful and enjoyable breakfast...

Extremely poor in organizing and managing. The staff are absolutely lazy . I waited 20 minutes to have the main course on the table after the appetizers were done , and it was really frustrating. I didnt even try to order desserts because i knew I’m going to wait for another 20 minutes minimum. Tables were empty yet they gave us the worst table . It was really crowded, tables are too close to each other . And it was hot ! The band playing in the background were tooo noisy and gave me headache . Also , i do not appreciate allowing teenagers younger than 13 in a place that serves alcohol. They were very hyped up and kept shouting and walking around. I wanted a calm dinner but ended up with headache. I had to google the dishes because the staff did not explain the ingredients thou i asked twice , they lake knowledge . The menu didnt have any explanation, and the staff weren’t responsive. I have bad allergies, i had to google everything! I do understand its an Italian restaurant but you are in an arabian country that cares about hygiene. No bidet !!! Paper towels...