Rixos President Astana — Hotel in Astana

My recent stay at Rixos President Hotel Astana was an absolute delight, leaving me with an indelible impression of luxury, comfort, and exceptional service. From the moment I stepped into the lobby, I was enveloped in an atmosphere of sophistication and warmth that set the tone for an unforgettable experience.The check-in process was seamless, with the staff exhibiting genuine friendliness and efficiency. The lobby exuded a refined ambiance with its chic décor and tasteful furnishings, creating a sense of anticipation for the lavish experience that awaited within the hotel.Entering my room was like stepping into a haven of tranquility. The contemporary design, coupled with thoughtful touches, provided a perfect balance between style and comfort. The bed was a sanctuary of plush pillows and sumptuous linens, promising a restful night's sleep after a day of exploring the city.This hotel offered an impressive array of amenities that elevated my stay to new heights. The fitness center was well-equipped, the spa indulgent, and the rooftop pool provided a breathtaking panorama of the city below. Each facility was a testament to the hotel's commitment to providing a holistic and rejuvenating experience for its guests.Dining was a gastronomic journey. The hotel's restaurant showcased a culinary masterpiece with a menu that catered to diverse palates. The chefs' dedication to using fresh, local ingredients was evident in every dish, and the attentive staff ensured that every dining experience was nothing short of exceptional.What truly set this hotel apart was the impeccable service. The staff was not only attentive but also genuinely invested in ensuring a flawless experience. From the concierge's helpful recommendations to the housekeeping team's meticulous attention to detail, every interaction was characterized by a genuine commitment to guest satisfaction.Situated in a prime location, provided convenient access to the city's attractions, making it an ideal base for exploration. Whether I was immersing myself in cultural landmarks or simply meandering through nearby neighborhoods, the hotel's central position added immense value to my overall stay.In conclusion, its exceeded my expectations in every aspect. It seamlessly blended opulence with genuine hospitality, creating an environment where every guest feels pampered and valued. I wholeheartedly recommend to those seeking a retreat that goes beyond accommodation, offering an experience that lingers in the memory long after check-out. I look forward to returning for another chapter of indulgence...

Before checking out, I thought this hotel would be one of the highlights of my stay in Astana. But right after leaving, while already at the airport, I received an unpleasant message from a hotel staff member accusing me of taking something from the minibar without paying.

Yes, I did open the minibar once — simply to check what they had — but I never consumed or removed anything. The missing item they claimed I used was something I would never even need. Still, the staff insisted they had “proof” and tried to push the charge on me. I firmly refused to accept blame for something I didn’t do, and only after some back-and-forth did they finally drop the issue.

This completely ruined my overall impression of the stay. It’s shocking to be treated like a thief in a hotel that presents itself as high-end. I truly hope they later found out what really happened — whether it was an employee’s dishonesty or carelessness — but for me, the damage was already done.

For future guests, I strongly recommend taking photos or even a short video of the minibar as soon as you open it for the first time. It’s the only way to protect yourself if the hotel decides to make unfounded accusations. Sure, you could just pay to avoid conflict, but why cover for someone else’s mistake — or worse, bad intentions?

The hotel itself has nice facilities, but this experience overshadowed everything. I might stay at other properties in this chain, but in Astana? I’m no...

This hotel was extremely expensive—around $500 per night and we stayed here for 2 nights, totaling $1000 but unfortunately, we didn’t enjoy our stay. Despite the room being quite large, the space was poorly utilized. I stayed with my husband and two kids, but there was only one king-sized bed, leaving no proper sleeping arrangement for the kids. We all ended up crammed into the same bed, which was very uncomfortable. They added a little rollaway bed, but it was uncomfortable and my kids refused to sleep on it.

Strangely, the room included a cabinet setup meant for business meetings, which we had no use for. It felt like wasted space that could have been better used for sleeping arrangements or relaxation.

The furniture and overall decor felt outdated. The TV didn’t work properly—likely due to internet issues, as it kept freezing—and even the thermostats were old and difficult to use.

The breakfast buffet was just okay. While there was plenty of food, there wasn’t much that was actually appealing. It would’ve been better if there were clearly designated sections—for example, one for yogurt, another for smoked salmon, fresh bread, and cream cheese. The chia pudding was overly sweet and not enjoyable.

The service was the only positive aspect of the hotel — and it was truly exceptional.

Overall, we were very disappointed with our experience and would never come back...