Sheraton Bishkek — Hotel in Bishkek City

one of worst stay ever. Hotel is great location. front office team are great and polite some of F&B are good. rest of the team poor and lack of training and education of meaning base hospitality. will start with my nightmare. Housekeeping , i put DND and i found the HK team entering my room and asking if i need to clean the room now. however, she did it twice during the same day within an hour and half. that is for first day. seconday i put please make up my room from 11 am till 7 pm none has came to clean and when i found by chance one of the HK team and asked why my room was not cleaned. she said we can clean it now.,so i put DND again for rest. and after an hour i found there is a paper tag that they came at 7:12 pm to clean the room but was DND as it's we done our job. beeing Hotlier for almost 15 years there is no describtion of whats going on. also the iron in room should be inspected before the room get released from HK to FO to hand it over to client. the iron was completely black and has leftover burned on it's suface which will damage any material. Breakfast, is in general is good. but, if any dish has finished take ages to be refilled even when you ask about it from the supervisor gentleman. maybe you would finish your breakfast and still refill did not happen. in general its weird stay and will never come back to this hotel and will never recommend it. by the way staff of the coffee shop are great. being hotlier, i recommend for managment to do more training and educate their own teams about customer service which match the brand and stars. as of it now maximum 3...

When you are at the Sheraton Hotel in Bishkek, They make you feel that you are at home and you are the owner of the place. An administrative team that is extremely wonderful and takes responsibility and seeks to satisfy the customer and overcome all obstacles for him with complete comfort and a satisfied smile.... This crew is represented by the wonderful and creative administrator, The manager Mr. Salekh, and the reception staff, including the wonderful Aseel, Jana and Yaghram,Azim, And the smiling little girl, Aizirek . And I will not forget the girls of the business lounge and the room service staff who strive to provide you with an atmosphere of cleanliness and sterilization in your room, represented by the beautiful girl Malika and the other room cleaning and arranging crew on the 20th floor where I used to stay... And I can not forget a delicious food under the supervision of the wonderful Chef Mustafa... Thank you, Sheraton Bishkek family, my second family. The best hotel in Bishkek!!!!

From my experience And travelling The best stay in Bishkek ,sheraton I feel that I am at my home The kids an smiling from the stuff of the hotel, The manager Mr. Saleh ,very helpful and very kind, The chief Mr. Mustafa make a very healthy and tasty food, and all the kind of food is delicious Resiption stuff, Ms.aigrem and jana ,Ms. Asel [ the most smiling person]. Rely they making me feel that i'am in my home and I one of ther sheraton family..... Thanks all, Mustafa you make me 4 kg...

It doesn’t deserve a “5-Star Hotel” rating.

During our visit to Kyrgyzstan we checked in and out three times, so we have some experience.

Front Office Rarely enough staff. No records in the system or staff forgot to make a record. (Ex: Days before checkout we requested a late checkout. The staff confirmed it. On the day of checkout we were told to leave by noon.) I also don’t appreciate it when staff responds with an attitude.

Housecleaning Each day the bathroom was stocked differently. Each day the bathroom was cleaned differently. Each day the bed was made differently.

Rooms AirCon not working. Curtains don’t close properly (rails/hangers broken).

Laundry service: Surprisingly expensive. (For example: 200 Som for a tshirt is a lot. I started washing my underwear and socks and hung them up to dry in the bathroom and bedroom.) No English spoken. And sometimes it took hours to pick up the laundry bag, to the point where I had to call the Front Desk and ask if Laundy Service forgot. But i have to say thank you that the money we forgot in a pair of pants was returned promptly.

Breakfast The waiters were all very friendly and helpful. They deserve to be acknowledged. The buffet was OK. I just wish there were some traditional Kyrgyz bread. The made-to-order eggs were so bad we stopped ordering them after two days.

Foyer It stinks of cigarette smoke. The smoking room needs to be...