Navalis Hotel — Hotel in Klaipėda

Disgusting stained carpet (did not take shoes off - gross!), pubic hair in drinking glass, filthy bathroom and loud noise from the street all night. Hotel promised to refund money for the nights I decided to not stay there (they agreed that the room was not acceptable) but almost two months later they are completely ignoring all emails and phone calls from me and from booking.com. Dishonest, disgusting place.||||You are better off staying in an actual hostel, you will get the same amenities without the awful staff.||||Piece of advice: when you complain about your room, get it IN WRITING that they will give you a refund. Even if you book through booking.com.||||The issues began before even walking into the room, the carpets in the hallways were stained and old but not nearly as bad as in the room itself. In the room, the first thing the pops out at you is the million different colours of spills, splashes and, what I can only assume, bodily liquids. The furniture was old and comically broken - I don’t think there was a single thing in the room that did not have a broken part. Soap and shampoo come in filthy old dispensers, very similar to hostels in Thailand. But the pubic hair in the drinking glass was the last straw.||||I complained the next morning (because I arrived at 3am - late flight). The lady at the desk was polite but offered no solutions. I was hurrying to my grandmother’s funeral service so did not take it any further then. I came back in the afternoon and complained again when I saw the room was not even cleaned since I complained! The concierge pretended to not even remember talking to me in the morning and went up to the room to check it out. She agreed the room was not clean and not as described. I wrote a complaint on a piece of paper that she gave me and she said the hotel would contact me in two weeks. It’s been two months, I’ve written to them twice and booking.com have emailed and phoned them several times on my behalf. They completely ignore the emails and when called, tell you to email...

A nice “boutique-ish” hotel, not really full five star as such but perfectly all right. Review based on a one night stay in July (background of spending 80+ nights per year in different hotels around the globe). ||Location:||Many restaurants within walking distance, shops too, such as the Maxima grocery store maybe 200m away. Distance to the Old City is roughly 750m so perfectly walkable. ||Multiple bus lines stop right next to the hotel. Few parking places right in front of the hotel, more in the street behind the hotel. ||Room:|We had a room at the 2nd floor, nothing really extraordinary as such but it was very clean with no signs of usage anywhere. Clearly renovated not too long ago. ||Views were nonexistent as the room faced the inner yard but on the other hand it meant there so no noise from the street. Or from the other rooms, too. ||Etc:|The breakfast buffet was not the biggest I’ve seen but there was still wide enough variety to get the day started. So no real complaints there. ||Check-in & out were efficiently handled. ||Would I return there?|Yes sure, a nice hotel offering good...

I was booked to stay with my family ( 5 people ) for today 17th August. As we travel from UK , our flights were cancelled 2 months ago, because of Covid 19. I informed the hotel what has happened, and was asking them kindly to cancel my booking free of charge as it was at a non refundable rate. My request was refused and I was only offered to rebook my stay, but as I am in Klaipeda every 10 years, that would not make any sense for me. When I asked for the name and email of the General Manager- that information was never provided. I emailed to their central office a month ago, however, I still haven't heard anything from them. I was charged 100% cancellation for my booking, which I would understand, if I cancelled our flights myself, however, it was not at all my decision. The hotel management could resell this room easily, as I gave them 2 months notice. It was already disappointing not to be able to see my family, but when the hotel is taking advantage of this unfortunate situation, it just seems morally...