Mercure Klaipeda City — Hotel in Klaipėda

The hotel's location is a major advantage, with surface parking conveniently located right next to the property. This makes it convenient for guests with vehicles, providing easy access to their accommodations. The presence of a bar and restaurant within the hotel is also a positive feature, allowing guests to unwind and enjoy a meal or drink on-site. However, it is worth noting that the operating hours of these facilities may be limited, potentially impacting the availability of dining options outside of specific times.

The rooms at the hotel are generally comfortable and well-equipped, ensuring a pleasant stay for guests. The amenities provided cater to the needs of travelers, enhancing their overall experience. However, while the service at the hotel is generally good, it is important to acknowledge that it may not be perfect. While most staff members are attentive and helpful, there may be occasional instances where improvements could be made to provide an even higher level of service.

In terms of aesthetics, the decor of the rooms is appealing, creating a welcoming and comfortable ambiance. Guests can expect a pleasant and enjoyable environment during their stay. However, it is worth mentioning that the hotel lobby's decor may not meet everyone's taste, as it is described as somewhat outdated or lacking in modern design elements. This contrast between the rooms and the lobby could be improved to ensure a consistent and cohesive aesthetic throughout the hotel.

One area where the hotel truly shines is in the quality of its breakfast offerings. The breakfasts receive high praise, with a diverse selection of delicious options to cater to different tastes and dietary preferences. Guests can start their day off right with a satisfying and enjoyable meal, setting a positive tone for their day of activities or work.

However, there were some issues that detracted from the overall experience. The reception staff, particularly the reception ladies, were reportedly problematic in their approach. They were known to introduce new rules without clear communication, which could lead to confusion and frustration among guests. Additionally, their attitude towards handling invoices was perceived as unhelpful and even arrogant. Improvements in communication and customer service from the reception staff would greatly enhance the guest experience and prevent unnecessary frustrations.

In summary, the hotel's prime location and availability of surface parking provide convenience to guests with vehicles. The bar and restaurant, though operating for limited hours, offer on-site dining options. The rooms are generally comfortable and well-equipped, while the service, although good, has room for improvement. The room decor creates a pleasant ambiance, while the lobby decor may be in need of updating. The breakfasts are highly regarded, delivering a satisfying start to the day. However, challenges with the reception staff's approach to new rules and invoice handling require attention. Overall, with some refinements in service and communication, the hotel has the potential to provide an even better experience...

A profoundly negative experience at your establishment

Imagine booking your one night accommodation during your exhausting 10-day baltic road trip in a well known hotel under the hotel chain Accor, in order to have a smooth and relaxed experience, but at the end you end up facing multiple negative experience. To start off, we have arrived around 5:00pm and we were waiting for over 25' in the lobby area for the receptionist to check us in. In fact the receptionist was nowhere near the reception. During the checking in process, the receptionist asked us to pay the room and charge us a 50EUR deposit per room (since we have booked two rooms, my credit card was charged 100EUR) for mini bar consumption. Upon check-out (20.09.2025), we have clarified that we have not consumed anything from the mini bar and hence we asked when the deposit will be refunded. Since our stay was during the easter period (Sunday), the receptionist clarified that they might need until the next Wednesday to receive the funds. Long story short, after several calls, emails and discussions with the Hotel, both the ignorant and arrogant personnel along with the management of the hotel (Mr Ernesto), they have been mocking me for over two (2) months indicating that they have proceeded with the refund, while no funds were transferred to my bank account. For those two months, I have repeatedly emailing and calling customer service booking.com who in respect keeped postponing the issue but finally they (booking.com) proceeded with the refund of 100EUR. The above comments were also forwarded to the European Consumer Centre and Accor Group. Overall, a highly unsatisfactory lodging since my stay at this hotel was deeply disappointing. Not only was I unfairly denied a €100 deposit refund despite not using the minibar, but I was also subjected to mocking and disrespectful behavior from the staff. This is entirely unprofessional and unacceptable for any hospitality...

I guess I had repressed the memory of the desultory, rude and prissy Service from the last time we had made the mistake of staying at this hotel

This time, it started fairly at the beginning, despite my attempt to be good humored and patient with the ill mannered, Front Desk lady. The young man who was there as a trainee turned out to be the most professional and pleasant of any employee with who we interfaced for the entire stay

The following morning, we were greeted by 20 solid minutes of someone making a ton of noise with what it sounded like glass bottles.

I recorded it in case I needed to prove my point in the hopes of getting some kind of recompense for this ridiculous behavior, early in the morning.

I called not once not twice not three times but four times, the last one being hung up on, forcing me to call from another number just to get some kind of response from the Front Desk

The first three times, she lied and said she’d tell the people to stop making the noise

The last time, when I had to trick her to even get her on the phone, she said that they have to clean the rooms and for us to basically deal with it.

She seemed totally oblivious and indifferent to the fact that this was not a maid cleaning a room, but some worker or workers handling dozens of glass bottles, and doing it loud as hell with zero thought or care of who they’d wake up.

What has happened to hospitality in general, and why does this facility comport itself as if it is any great shakes in that department? This was slovenly, disappointing, insulting, and not worth even half the...