Hotel Malaysia — Hotel in Borneo

This budget hotel is located in the city center. You may park your car on the street. Restaurants are halal and non-halal just within walking distance. They provide wifi free, However, the hotel room is terrible. Toilet is dirty. The bedsheet looks like recycle for many days. Look at the picture, the bed is burst out, and no leg. The smell is not good in the room. The price is cheap but the...

No lift. Have to use stair case to go to the room. Feel uneasy. Smelly & feel crepy. The room is ok just the surrounding atmosphere along the staircase & room is not feeling comfortable. Price during weekend is too expensive not fit to this hotel due to lack of facilties. I hope improvement need to do urgently inorder to attract more customers. Thanks. This is my...

I recently stayed at your hotel, but I am very disappointed with the accommodation experience. I would like to file a complaint regarding the following issues:

The overall hotel facilities are old and poorly maintained;

The room equipment is damaged, including a broken or stained headboard, mattress, and bedsheet;

The bathroom floor has mold, which affects hygiene and safety.

I hope the hotel management will take this matter seriously and take immediate corrective actions.

Saya baru-baru ini menginap di hotel anda, tetapi saya amat kecewa dengan pengalaman penginapan tersebut. Saya ingin membuat aduan berkenaan perkara berikut:

Kemudahan hotel secara keseluruhan adalah usang dan kurang diselenggara;

Peralatan di dalam bilik rosak, termasuk kepala katil, tilam dan cadar yang koyak atau kotor;

Lantai bilik air berkulat, yang menjejaskan kebersihan dan keselamatan.

Saya berharap pihak pengurusan hotel dapat mengambil serius perkara ini dan segera mengambil...