Hotel Granada Johor Bahru — Hotel in Iskandar Puteri

We stayed at this hotel for two nights during a business trip. Everything went smoothly until the second day when we returned to our room around 12 pm. We noticed the room cleaner tending to other rooms on the same floor. Assuming our room would not be serviced since we were staying for two nights and had not activated the cleaning service switch beside the door, we settled in.

However, while resting in the hotel room, a cleaner suddenly entered our room without knocking or ringing the doorbell. We were shocked as the cleaner forcefully pushed the door, causing the lock beside it, which we had secured with the side metal latch for additional security, to break. This incident revealed the fragility of the side lock.

The cleaner did not offer an apology but merely mentioned that someone would repair it. We waited in the room for approximately ten minutes. Unfortunately, our sense of security was further shaken when the repair staff, after ringing the doorbell, immediately used his card to enter the room without waiting for our response or consent. While he apologized, stating he was unaware of our presence in the room (which we find hard to believe), this incident underscored the unprofessionalism of the staff. We were extremely disappointed, especially considering the hotel's four-star rating on Google. We believe the hotel should provide its employees with basic etiquette and procedural training.

The presence of a doorbell beside the door should be respected and utilized. This incident left us feeling vulnerable and insecure, as staff could enter our room at any time. We shudder to think what might have happened if we had been changing clothes at the time.

I am writing to express our disappointment to the hotel management and urge them to address this matter seriously. Proper training on cleaning service procedures and maintaining service quality is crucial for a four-star establishment. Additionally, I suggest the hotel consider providing "do not disturb" signs that guests can use to indicate when their room should not be...

We had the pleasure of conducting a 4-day training programme for Bengkel Kerja School Support Plan Di Bawah Program Peningkatan Kemahiran Bahasa Inggeris Di Sekolah (PPKBIS) Fasa 1 under the Ministry of Education Malaysia (PPKBIS) at Hotel Granada Johor Bahru from 1st to 4th July, and the overall experience was excellent.||The training facilities were impressive—the designated room was spacious, well-ventilated, and equipped to comfortably accommodate all participants. The setup was professionally done, and the ambiance contributed to a productive learning environment. A special mention to the technician, who was on standby throughout the event and responded promptly to any technical issues, ensuring a smooth flow of sessions without disruption.||The accommodation was equally commendable. The guest rooms were clean, comfortable, and well-appointed. Housekeeping was efficient and thorough—rooms were cleaned daily to a high standard, and all amenities were replenished without fail. It made our stay relaxing after long hours of training.||The culinary experience was a highlight. Every meal served during our stay was delicious and thoughtfully prepared. From breakfast to dinner, the variety, taste, and quality of the food were exceptional. Hats off to the Chef and F&B team for maintaining such a high standard. The participants were particularly pleased with the spread and presentation.||A heartfelt thank you goes to Mr. Mohd Adi bin Idris, the Senior Sales Manager, who provided outstanding support throughout. He was attentive and accommodating, checking in with us daily to ensure everything was running smoothly and offering assistance whenever required. His professionalism and genuine hospitality made a big difference to our overall experience.||In summary, Hotel Granada Johor Bahru delivered exceptional service in every aspect—from facilities to food to customer care. We truly appreciate the efforts of the entire team for making the PPKBIS training a success and look forward to future collaborations.|Thank...

Booked hotel for a 3D2N stay. I booked 4 executive queen rooms under my name. When i did the booking directly with the hotel. My request was 1) at least 1 connecting rooms. 2) all on the same level. 3) a Baby cot in one of the room. As we have 2 infants, kids and also maids. They need to around nearby. But when i check in the hotel. None of the request has been taken in mind in allocating the rooms.I have 2 rooms in floor 3 with one on each end of the corridor. 2 rooms in floor 6 with the same allocation. After that one of the rooms got to change due to smelly room (bad smoking smells) ,faulty TV, dirty room, and was change to a different floor this time. Their bathing towels also has smoke smell.

Keep reminding front desk that must at least prepare a bed or cot for my infant very early in the day. Went out for shopping and when back in hotel at 10.00pm (nothing is done). No duty manager is around. At first front desk say give me extra blanket and pillow (expect me or my baby to sleep on the floor?) finally they send in a queen size mattress with no bedsheet/pillow and blanket. Me loss for words. 2nd day, went out early to legoland. Instructed Housekeeping. Returned at 5pm...Room not cleaned. Out of 4 rooms, 3 are not cleaned. Saw a useless baby cot in the room (the baby cot mattress with a big hollow in the center (how to put baby in). send back baby cot. 3rd morning, Went down to have breakfast at 8.30am..No seats and best of all, no food. empty trays all over. everyone is watch the kitchen staff if they ever bring out one item once in a while (about 15mins). Ever watch a staff just topup 10 pieces of sausages inito a empty tray and people just rush for it (disgusting). My family were all disgusted with the poor hotel service commitment at all areas. I would strongly discourage my relatives/friends especially for those with babies looking for accommodation for legoland trip to avoid this hotel...