Kuala Selangor Boutique Hotel — Hotel in Selangor

The savages work there at the front desk. They refused check in a prepaid room within an hour.Conversation: When we booked? Two months ago. Which date? -I don’t remember exactly what your Wi-Fi password is, I’ll just take a look at the Hotels.com -We won’t say you aren’t a hotel customer. An hour later it is getting dark, I came to see the place of interest, but not find out. I will go, you find out in Hotels.com. Can I leave a backpack? -No, you are not a hotel customer .... Inadequate, what can i say...I, a client with a prepaid number, could not leave for an hour-backpack at the reception I had to walk for an 2 hours with a backpack of 8kg.Finally check in on arrival. The room is dead, cockroaches walk in jambs. But there is hair everywhere on the floor, as if someone had shed on it. Bed in yellow spots. Do not try to book this horror! Indian chain OYO(included this hotel)- go around the tenth...

When we arrived at the hotel, the front desk told us they were fully booked and that there were no available rooms — despite our confirmed reservation. Only after contacting Agoda did a room "miraculously" become available.

That night, while we were already asleep, a staff member knocked on our door and demanded that we pay in cash again, even though the booking had already been paid online. The next morning, instead of enjoying our planned activity in Selangor, we had to deal with the same issue — staff insisting we pay again.

We ended up paying twice, just to avoid wasting more time, since our stay in Selangor was short and we had already lost too much time and energy arguing. Fortunately, Agoda later refunded the original payment, but the experience was extremely stressful and unprofessional.

I would not recommend this hotel to anyone. The staff behavior was unacceptable and ruined part...

I booked for 1 night, just to rest and sleep before continuing our journey. paid though the app. arrived at 2 in the morning. front desk said there were no rooms left. when we mentioned that we already made a reservation and paid, he said that it was passed 10, so the room was gone already. when we asked for a refund, he gave us a card with a number on it, told us to call that number and when we tried to call it in front of him, the number was not in service. we did not get any refurnd, or room. we just left. the front desk cannot speak malay and speak english in a very questionable manner. we cannot understand what he said, yet he has the audacity to say he cannot understand us. what a...