Felda Residence Kuala Terengganu — Hotel in Terengganu

Unfriendly receptionist |Unfriendly Staff|Zero knowledge Chef||To receptionist: Please welcome the guest like their are very important to you. Dont do such a stupid annoying face. And please try to have a chitchat with you guest. It only me and my wife at that time. And pls Answer the call withing 3 ringing. If you do not have time pls call me back. All the ring bring profit. ||To FnB staff and Chef: Me and my wife came to you cafe to having candle light dinner for our anniversary celebration. When we arrived, no one welcome us, me and my wife ask each other "where our table" until we decide to just sit at the table with a candle on it. And im the one who call the staff to serve us our dinner. The hell wrong with the staff here. Kedai mamak lagi better. Having four course western set dinner 3 out of 4 is tge horrible dish i ever had.| 1,The soup too salty. Its creamy mushroom soup la dey. Not finish your study ke?| 2, I having chicken chop and my wife having lamb grill. Chicken chop fried too long till breadcrumbs burn. I can taste it. And the lamb chop with 30% of meat. The rest just fat and bone. And steam vege? Especially cucumber. Seriously? Why font you just sauté that vege? Cauliflower, Carrott, and cucumber. Cucumber should take it out from the dish. And the mashed potato too dried. Add more milk la. Kedekut. The sauce too thick. Sauce is not a porridge. | 3, dessert, its delicious, just wanna say something. Who the hell put carrott on vanilla ice cream? ||The management should provide the training class for your staff. Dont let your staff be uneducated about customer service and food service. Thats all.||Come bacn to this horrible Felda Residence? Its a...

Check-in: 9/6 - 11/6/2024 (3D2N) Booking through: Agoda Room type: Deluxe City View Price: RM363.20 with breakfast. No deposit.

This is our first time staying at Hotel Felda Residence Kuala Terengganu, a 3-star hotel.

We arrived at the hotel quite late, around 11:20 pm, because on 9/6 our eldest child had swimming practice until 3 pm, and only then could we head to the hotel. When we arrived, there was no one around as it was late, but we were still searching for the lobby because usually, the lobby is on the ground floor. Coincidentally, we met my husband's friend who was coming down from the hotel, and we asked about the lobby. It turned out the lobby was on the 2nd floor of the building on the right side, and on the left side was the lift passage to the hotel rooms. After completing the check-in process, our luggage was immediately sent to the room.

There was 1 double bed and 2 chairs with a coffee table, which was comfortable enough for our family to stay overnight. Breakfast was satisfactory with a variety of menus provided. On the first day, there was nasi minyak, fried noodles, bihun soup, roti canai, various kuih, toast, and Coco Crunch. On the second day, there was nasi lemak, but I didn't get to take pictures of the food as I was busy taking care of my four kids who were having breakfast 😅.

For guests who bring their own vehicles, free parking is provided.

For your information, this hotel does not have a swimming pool. I'm not sure if there was one before, maybe they are renovating. Other Felda Residence hotels usually have swimming pools, like in Pahang, Johor, Sabah, and Perak. That's all from my review. Thanks NorAsna Fanta for...

The pros: as per title. The view of mosque and bridge is awesome|The cons:|1) check in at 3.00pm on the dot. No early checkin even though it was on a Wednesday|2) Only 1 key room given and used to activate the electricity. When asked for extra key, the reception told us to put any cards but I still fail to activate|3) The room does not not smell fresh, smelly cupboard.|4) The towels were smelly and I was informed from my colleague, the add extra you need to pay RM10.00. Tips. Bring you own towel.|5) Super tiny shampoo and shower gel bottles. Not enough for two. Tips. Bring you own toiletries. |6) The air-cond was so cold even to the lowest temp. You either need to wear double or switch it off.|7) Order food to the room. The dirty plate was still there in the room next day AFTER they had done house keeping when I came back in the evening. I put the plates outside the door and the plate was still there next day during my check out! Amazing..|8) The room come with breakfast and if not you have to pay RM30 for it and it was so not worth it.|8) This is quite a big hotel but if you are planning to bring your family just be mindful, there is no swimming pool and no other activities either except to get out of this hotel.|Too bad that the location of this place has some potential but the services may deter guest from...