Casa Caribe Cancun — Hotel in Cancún

Unfortunately the staff are very arrogant and unprofessional. It turns out that I was in contact via messages through the booking.com application with the person in charge of sales. Her last message was on September 19 telling me that there were not enough funds for the payment to be made, which I replied that it was a mistake, so she told me to check with my bank if I did not have a blockage or something similar. I asked her to please try again and the only thing left was that she would send me a confirmation number when this was done. I check my bank account and to my surprise the payment was made but Sabyna still hasn't sent me the confirmation number. On October 10 I send a message again asking for the confirmation number and nothing. On Monday October 19 I send a message again and no response. I talked to a person named Roberto who was the one that answered today when I called. When he answers I ask for his name but instead he hung up on me. I call again and he gave me Sabyna's direct number which I called and she hasn’t answer. Seriously, if you do not want to have these problems, I would recommend that you look elsewhere. I will be trying to get my confirmation number because I do not want to arrive and that they come up with some BS. Casa Caribe is probably beautiful but the staff is leaving it in tatters. Desafortunadamente el personal son muy arrogantes y nada profesionales. Resulta que estuve en contacto via mensajes por la aplicacion de booking.com con la persona encargada de ventas. Su ultimo mensaje fue el 19 de Septiembre diciendome que no habia fondos suficientes para que el pago se realizara lo cual yo le respondi que eso era un error desoues me dijo que verificara con mi banco si no tenia yo un bloqueo o algo parecido. Le pedi de favor que lo volviera a intentar y solo quedo que me mandaria numero de confirmacion cuando esto se hiciera. Reviso mi cuenta de banco y o sorpresa el pago se realizo pero Sabyna aun no me manda el numero de confirmacion. El 10 de Octubre vuelvo a mandar mensaje pidiendo el numero de confirmacion y nada. El lunes 19 de Octubre vuelvo a mandar mensaje y cero respuesta. Hable con una persona llamada Roberto que fue quien contesto hoy que llame. Cuando me contesta pregunto por su nombre y lo que hizo fue comgar el telefono. Vuelvo a llamar y me da el numero directo de Sabyna cual llamo y no contesta. Enserio que si no quieren tener estos inconvenientes les recomendaria que busquen otro lugar. Yo estare intentando para obtener mi numero de confirmacion por que no quiero llegar y que me salgan con una mensada. Probablemente Casa Caribe sea hermoso pero el personal lo esta dejando por los suelos. I'll be back to give you an update on what happens. Regresare a darles una actualización de lo qué pase. (Update) After an hour of writing this review I got my confirmación number. (Actualización) A una hora de aver escrito esta reseña recibí mi número de confirmación. Personal de Casa Caribe en Cancún deben de esforzarse más en hacer bien su trabajo y si no les gusta trabajar en servicio al cliente mejor busquen...

I wouldn't describe this establishment as a hotel. It's more accurately likened to a sizable pensión, hidden away off the beaten path, yet remarkably close to the Isla Mujeres ferry terminal. Be aware that it's significantly removed from the bustling Cancun hotel district. So if you're in pursuit of a luxurious, all-inclusive vacation along the pristine, white sands of Cancun, this place is decidedly NOT for you.

On the upside, the place is charmingly cluttered with interesting decor and a wonderful array of plants, vines and all things green. The central courtyard contains an impressive, wooden staircase covered in giant pothos.

The lodging options are divided into two categories: a line of rooms along a trellised path leading to a dock that overlooks the water, and apartment-style accommodations accessible via the staircase. There is no elevator.

We opted for an apartment on the top floor, which was spacious and featured a small patio area in front, offering an amazing view of the ocean. However, there's one detail—or perhaps a deal-breaker for some—the room was outdated, dirty, dusty, and riddled with cobwebs. If that's not for you then you'll need to look elsewhere.

In my case, I required a place to stay overnight before departing from the Cancun airport so this place proved to be a quaint and affordably-priced option. However, if I had arrived with expectations of experiencing my ideal Cancun vacation, I would have been sorely disappointed. So take it for what it is. There's ample parking in the back and a house dog for those who...

||A solid 2.5 * hotel.  Perfectly adequate for your one night pre-ferry stay.||Casa Caribe appears to have addressed some of the issues raised in recent reviews.||Our 2 bedroom 2 bathroom apartment stay met our needs, but was pricey for the quality of the facilities.||The good: ||* 3 minute walk to the ferry; ||* easy late night check-in with very nice staff member who spoke enough English to get us checked in with no issues. He also kindly carried our luggage upstairs for us and gave us a brief tour of the apartment||* pristine bed linens||* firm, but not hard mattress||* one bathroom of two bathrooms, which seemed to have been redone and was very clean||* nice waterview balcony||* clean except for a small section of the bedroom floor, which was sticky ||* no bugs of any kind||* a large menu of breakfast items for sale||* pool looked clean, but we didn't go in.||* clean kitchen with obviously new plates, bowls, glasses and cutlery||* nice dining area||good air conditioning||The not-so-good:|| one run down bathroom that was in such rough shape we couldn't tell if it was clean or not||* complimentary continental breakfast was awful - lukewarm coffee, fake orange juice (more like Tang), had to buy milk for the coffee||nowhere to put clothes -no hooks, drawers, shelves or hangers|| no pots, pans, or utensils for cooking||* tired-looking dirty sofa ||* price was high for...