Pachamaya | Holistic - Wellness & Spa — Hotel in Cancún

I stayed one night before departing from Cancún in November. I booked through their website and got a deal paying only half the price for the room. For that price I thought the room is adequate, but it's really basic and there's no kettle or to drinking water. The bed is large, but two mattresses that drift apart at night. My room felt a bit like a basement room, so definitely wouldn't have appreciated paying more. The location is convenient but it is a bit noisy from the street (obviously not their fault), so being earplugs. Unfortunately my welcome wasn't as friendly as I experienced in all the other places I stayed in Mexico. I booked through the website of the hotel directly and my confirmation email said check in time was 2 pm. When I came the man at the reception said check in is at 3. I told him that my confirmation from their website said 2 and he insisted I must have booked through a platform because their check in is 3 pm. I had to show him the email from their website. Another reception staff wanted me to pay for a massage service while waiting for the massage therapist to arrive flashing the card reader. Overall I found the reception staff a tad bit condescending. What was really positive was the interaction with the chef and service at the pool as well as the massage therapist, who is really gifted. I definitely recommend getting a...

Pachayama was one of the best things about our trip to Cancun. They offer the familiarity and intimacy of a B&B while offering large hotel amenities at a very reasonable price.

The ambiance is very peaceful, zen , quiet and relaxing. They offer yoga classes, meditation and breathing classes, as well as spa services such as massages and facials.

There are always staff on the premises 24/7 with locked doors and cameras at all entrances for security. Most of the staff are fluent in English, and even if they aren't, they are always eager to help and you can always ask via the concierge messaging or Google translate.

They provide easily accessible concierge service via a whatsapp chat group, where they are incredibly prompt and accommodating.Before we even arrived, they arranged transportation for us from the airport.

Even though some rooms are hostel/community based, they also offer private rooms which are very spacious and sound proof. You cannot hear people in rooms beside yours. You may hear people if they are directly outside, but the area is very safe and very quiet.

Do yourselves a favor and stay at this gem of an...

The Manager was a * i had booked and paid for 3 nights about 310 usd. my checkin was on 20 august and check out 23 august. room was pathetic with no amenities. when i returned early morning on my first night of the stay i was astonished to see the door locked. a security guard made us stand outside and did not allow us to go to the room. then manager came out and asked for extra guest charges. when i refused to pay, as i had booked for two guests, he was angry on me. when the security guard went to drop us to the room, he touched my female friend iinappropriately. suddenly on 20 august at around 9 am, manager came and told me to leave within 30 minutes otherwise he will call the Cops. i am a peace loving native of Canada. i did not argue and hurriedly packed my stuff and booked my next hotel in good quality hotel 4* in hotel zone. the manager refused to cancel the booking and refund my money. in hurry i left some important medical stuff of mine, along with some amenities, he refused to entertain my call. the hotel clearly cheated me as i was a foreigner. no female is ever safe in the hotel by the...