Hotel Boutique Rosario — Hotel in Chiapas

I wanted to try this one at first and that is because I found out it was recommended in my traveler book by Fodor’s. Well, the first impression I got is bad. As soon as I got in, I greeted good morning and neither the girl not the man answered. The man stared at me like I was an intruder bur did not really care since that made me think He was the intruder. No uniform, outside of the counter… so I thought he was not part of the staff. Asked to see the room and very quickly a guide appeared. When got back from seeing the room I still found this man there so I assumed he was part of the staff. Maybe even has a nice respectable charge. He was well dressed. Well, the thing is that I did not stay that night but did come back the next day. The reception girl was quite nice. Room, nice and clean went to take a shower and… no shampoo! Luckily I had some left over only for one shower so when I went out that night I said the guy at the front desk that they forgot to put shampoo (and I think soap, as well) and he said that the room I got does not include shampoo! I smiled like it was a joke; It wasn’t. Then I asked to buy one or two and said no, they can’t sell them. So I asked for and exception and get one free. Negative. Just can’t. Ok. End of story. Next day I asked for a half hour late checkout and was said no. Just no. No ifs, no buts, no sorries. I asked why couldn’t I and said check out time was noon, which I knew and of course understood. Well ask 15 mins. Still no. I asked how many extra mins I could get and they said I had to leave at 1200 sharp. Did not like that. Well nice treat is not their thing I said. My last was to ask if I could leave my suitcase for some time. That was possible. Guess that’s one of the pros, but all hotel I’ve stayed at can do that, When everyone has pros, no one have...

No bilingual staff? What's that all about? Also, I speak nearly fluent spanish and I couldn't believe how every time I needed something from the front desk manager, this middle-aged woman pretended not to understand me.... Yet everyone else could understand perfectly. Oh well. This woman also kept being condescending with the guests and her staff. The worst was when I tried to make a call from my room and it didn't work. I called reception and she answered Buenas Dias at 1600PM and told me I would have to come downstairs to make the call... OK, that's annoying but what made it worse was when I got downstairs, she was verbally berating her staff in a firm voice in front of me. After standing in front of the desk with only her and three staff members for five minutes and even saying "hello" three times, I was completely ignored. Wow. How bold. Customer service? I have stayed in many Best Western Hotels over the years and it is my professional opinion that whoever certified this Hotel should take a second look at it. ||P.S. it is very nice to look at but can someone explain to me why there is a 200Peso difference between a room that has a coffee maker and a room that doesn't? ...

We spent two uncomfortable nights at this hotel. We would have moved but it was a 3-day weekend and there weren't other options. The shower head sprayed water every which way and got everything in the bathroom wet before we realized the problem. We reported it to the desk clerk but nothing changed while we were there. The room (on the second floor toward the back) was cold, dark and damp. We requested a second blanket to deal with the cold. Even though the hotel is supposed to offer Wi-Fi, we weren't able to access it during our stay. Staff simply said it was a TelMex problem. Our biggest complaint was noise. Although staff tacked a sign to respect noise levels, people talked outside their rooms, babies cried and a neighbor dog barked non-stop. Yes, the location is good for being centrally located. That was the only good thing we can say about it. Certainly not a good deal at the...