Casa de Pita — Hotel in Guanajuato

We had booked the King size room with balcony for 3 nights months ago through a friend who was acting as our guide during our travels round Mexico. (Our friend is a registered professional guide who was accompanying us.)||||We arrived at Casa de Pita on the last day of February to find we'd been allocated the Family room - a gloomy cave of a room with, as we found out when going to bed, no hot water in the shower or sink, ineffective lighting, nowhere to sit except on the bed, and a hotch potch of dusty knick knacks on most flat surfaces. ||||For information, there is no common seating area, other than the roof terrace which closes at 9.30pm and is tricky to access. The dining area is only available for use during breakfast and at no other times. We also had to agree to a long list of 'do's' and 'don'ts' when we arrived which was very unusual. ||||We'd hoped for a quirky bed and breakfast - somewhere with personality - but Casa de Pita was such a disappointment. It was grubby and dusty, poorly maintained and the collection of unusual items found everywhere looked past their best and in need of a clean or replacement. ||||Anyway, after our first night, when I had checked on the internet what room we'd been given and discovered that we'd been put in the family room and not the room we'd reserved, our friend spoke to reception for us to see if we could change rooms and move into the room that we had actually booked. ||||The young woman at reception could not have been less helpful. In short, she told our friend that we had been given a room with a king size bed; that they allocated rooms at random so it did not matter what we thought we'd reserved; and if we were unhappy that was not her problem. ||||My partner and I felt sufficiently unhappy about the place and their response to our enquiry that we decided, with the help of our friend, to find alternative accommodation even if it meant losing money at Casa de Pita. ||||We packed our bags and as we were leaving the building the young woman on reception said our friend had been rude to her and then she followed us to accuse our friend of lying about the discussion they had had and our reservation. It was a bizarre experience. ||||Casa de Pita isn't the most expensive of places to stay but 3 nights in a dark, ||uncomfortable room without hot water in the shower or sink could well have spoilt our stay in Guanajuato which is a fantastic place to visit. ||||I know there are many positive reviews about Casa de Pita and lots of people love the place but it's the worst place we have stayed in on this visit to Mexico. The attitude of the woman on reception was unbelievable, with no apparent concern for guests comfort or happiness. And it's especially baffling given the availability of other places to stay in Guanajuato including Air B and B's. ||||I would caution anyone against staying here when there are plenty of accommodations for all tastes and budgets...

This place is a bit unusual. First off, it is not easy to find. Cab drivers are a bit confused when you asked to dropped off by the Teatro Principal. Our guy who brought us from the bus station took us to the end of the street. Not exactly where our notes said to be dropped off but it did work and we found the place.||||Check-in was easy - our room was ready. the fellow at the desk took us to our room. There are rooms on the main floor, at least one with an outside entrance, some on the 2nd floor right off the kitchen and breakfast area and then two more at the top of the house. To get to the top rooms, one must climb at least 20 steps on a narrow spiral staircase. Not possible for anyone with restricted mobility! And tough to haul up luggage.||||Our rooms was at the top. It was a bit of a chore to get up and down from room. Our room was neat - interesting furniture and the beds were comfortable. The extra blankets were required because it was cold at night. Our windows to the outside were above a pedestrian walkway. There were a couple of pretty long-lasting parties down below. We should have gone down and joined in (I suspect we would be welcomed) but it was too much of a chore to get up and down from the room. The bathroom was very small and the water pressure in the shower was barely adequate. Also, the hot water took a long time.||||Outside our room in the hotel was access to a couple of decks and sitting areas. Very nice views of the city.||||The furnishing in the place was really unique. Kind of like browsing in a second hand shop.||||The communal breakfast on the 2nd floor was really good. A different item every day with yogurt, coffee etc. Also, the communal table means that you met other guests - there were folks from New York, California, Monterrey, Mexico City and Canada. Despite language differences the breakfasts were enjoyable.||||The staff at the hotel were excellent. They went out of their way to be helpful. We had to leave early in the morning and they arranged for us to be picked up by a cab (in front of the Teatro - a couple of blocks away but as close as cars can get) and they packed us a lunch, yogurt drinks and a gift of candy - very nice touch.||||There appears to be a great deal of variation in the rooms. We saw another on the rooftop that was absolutely magnificent. ||||When booking, check out the rooms carefully, especially if you have any...

We booked a 3-night stay at Casa de Pita in August 2025.

From the photos on Booking.com, the property appeared to be a charming and authentic hotel in the heart of Guanajuato. However, our experience revealed some serious shortcomings that travelers should be aware of.

The Positives:

The hotel is centrally located in the historical district of Guanajuato, which is ideal for exploring the city. The staff was also friendly and polite. Additionally, the hotel is colorfully decorated, which at first glance gives a cozy and traditional feel. Unfortunately, that’s where the positives end.

The Negatives:

Accessibility: The hotel is located on a steep side street that is not accessible by car. Guests must carry their luggage uphill, which can be quite exhausting, especially in the summer heat.

Room Size & Layout: The rooms are very small and cramped. We had a room for four people, which was split over two levels, making it extremely difficult to open more than one suitcase at a time.

Cleanliness Issues: Upon arrival, we were shocked to find bedbugs in the room. One of our fellow travelers had a reaction within an hour. Additionally, we found multiple strands of hair in the bed linens, indicating poor hygiene and cleaning practices. This is absolutely unacceptable.

Lack of Support: The reception closes at 8:00 PM, and there is no way to reach staff after that—not even through Booking.com. If you experience issues in the evening, be prepared to deal with them on your own. Strange Room Design: The bathroom had a window above it, meaning it could be seen into from the stairs. Similarly, the toilet on the ground floor had a large window (about one meter wide) facing the street—raising serious privacy concerns.

Décor and Maintenance: While the room was decorated with many colorful items, the overall effect was chaotic and dusty. The heavy use of patterns and colors seemed to mask poor maintenance and cleanliness. Several items in the room were visibly worn or broken (see photos).

Lighting: Our room on the ground floor had no natural light and felt very dark and gloomy. We cannot speak for rooms on higher levels, but ours lacked any sunlight.

After a sleepless night and discovering all of these issues, we reached an agreement with the hotel for a full refund, which we appreciated. However, we will not be returning to Casa de Pita and would caution others to consider alternative...