Hotel La Casa del Capi — Hotel in Isla Holbox

This place is functional and clean and the manager is really helpful and friendly. It's right in the centre of the town. It's worth perhaps 50 USD a night – but not the c100USD I was asked to pay in January. For that much you should see the rooms you get round the corner in Villas Jardin.||||Why do I say this? Remember – it is perfectly clean and acceptable budget accommodation. ||No reading light - just a red light in a conch. ||There's one plug - it’s either plug in and recharge your items one by one or have a reading light. ||Bathroom in good nick, quite stylish, but tiny. Clean. Shower only. ||Only two hangers, and no proper wardrobe. ||Stained towel. ||No spare blankets. ||No decoration except for a little begging envelope from the cleaner. However, one of the light switches turns on a mini disco ball outside. That makes it feel like a knocking shop.||Bed comfy – but synthetic sheets. ||Wifi patchy. ||Slightly stark, cell-like rooms in a cheaply built concrete block. ||Whimpering dog below my window. No private balcony. ||Half the size of a room at Jardin, which has a kitchenette, bigger beds, three rooms, a balcony, and all the other facilities and more you might expect for that price.||Made me go get cash and pay in advance – and no cards accepted. Unprofessional and does not inspire confidence.||Besides that, the manager was lovely and gave me back a full refund when I left...

Credit card: the owner said that they did not accept credit cards so I paid the first two nights in cash. After that I noticed that he had a machine for the credit card (since I paid a tour through the hotel) I asked to pay by credit card in order extend one night more and he charged me with a 6% fee on the relevant amount! I claimed that this was not right but he did not care at all.

wifi was really really bad: the connection did not work or worked really slow (even in the common areas). I highlighted the issue to the owner but he said it was normal.

I asked for a an hairdryer and the owner told me that they simply do not have hairdryers and that it was a problem of mine: therefore my girlfriend was forced to hang out with wet hair during our 3 days staying.

The water of the shower flew really slow and to get a proper shower you need to spend a lot of time.

The room was really noisy and it was quite difficult to sleep in the morning.

Long story short, I had a nightmare experience: fortunately I spend little time in the hotel...

First I will start with the location - perfect! Close to ferry terminal, close to beach, right in the middle of the island! Really close to the hotel there is a small supermarket where you can buy water and snacks! |The room was big and clean,the bathroom had beautiful design. Free coffee and tea in the morning in the common are helped us start our day perfectly! |Ricardo was amazing! He gave us a map and showed where to go, how long it takes, all the small things you need to know! We ended up talking to him for an hour the second day! He is a great guy and really cares about what guests think! |Keep up the good work! |Overall, a great experience and we know where to come back when we go to...