Villa Ganz Boutique Hotel — Hotel in Jalisco

We were fortunate to book our short stay in Guadalajara at Villa Ganz Boutique Hotel. We called in our reservation to request a suite with a tub and a nice view. The only suite available was brand new, it has not been named yet (Room 27). Because we were informed that this room was new to the hotel, we could not complain. In fact, we were delighted that this room is located towards the back of the hotel in a very private area. We had our own private terrace with a beautiful fountain and seating area. There is a lonely fish living in the fountain! The bonus for us, we were impressed with the quiet area near our suite. Another thing to mention, their A/C worked unlike our previous stays in another famous hotel in the historic center.

During reservations, we were informed that there would be a special Morracan dinner with a French chef that would run late into the night on Saturday. We were amazed that we could not hear the music from our room during this special dinner. If we had opted to stay in our room, we would not have been bothered by any noise at all.

The hotel may not have a large number of rooms but it is very charming, clean, and safe. They offer continental breakfast but you can always order from the menu with a fee which my husband and I did each morning. The prices are very reasonable and the food is delicious. They offer fresh juices, as well.

We were delighted that the reception staff spoke English very well, although we do speak Spanish. Everyone is very friendly, professional, and polite. We have found our new favorite hotel to stay while visiting Guadalajara. We mostly appreciate the communication and clear expectations set during our reservations so that we were well informed that we would be staying in a new room and they would be hosting a special event during our stay. Sally, the manager, was incredibly gracious to us while we stayed in the hotel. Although she was extremely busy with her upcoming event, she always took the time to exchange pleasantries with us.

This hotel is close to the downtown area and near restaurants, coffee shops, and bars. It is near Chapultepec avenue where on weekends there are people walking, riding bicycles, or on skates and there are vendors selling wares and folkloric dancers and musicians performing.

Whether you stay for business or fun, I highly recommend the Villa Ganz Boutique Hotel. We are looking forward to planning our next trip to Guadalajara and plan to stay at...

1 star for location 1 star for the bath tub tile in my room

First of all, no one told us that they were doing renovations when the reservation was made. I think disclosure is extremely important. I've stayed at hotels where there's a note indicating what's going on, or what inconveniences you may encounter, before, during and right after your reservation, but also BEFORE you arrive.

The rate we paid, for the room we got, was RIDICULOUS, like what we call a "pensión" quality (not even Bed & Breakfast) vs a 5 ⭐: -the room smelled like humidity -we had to walk through construction materials to get to it -everything was dusty so we had to keep the door closed -there were construction workers right outside our room for a period of time, so zero privacy -doors didn't work in the bathroom, it didn't fully close and it couldn't be locked(see photo) -the room was not maintained, in general (see photo of old outlets and not painted properly around, the sink paint peeling off) -the amenities in general were not of a luxury hotel, the hot/cold water in the tub was to be distinguished by a red dot painted by my 4 year old (I'm not kidding, see photo), and the toiletries were pumps (see photo) -our room was used as storage by the housekeeping staff, so there was a locked closet that we couldn't use -there was no safety box

Asked about amenities, there were none. No where to sit, not a drink to have, asked for tea or coffee and they told us the nearest coffee shop we could go to. When we arrived they offered us a glass of water (not a bottle) as our rate included a welcome drink (I'm not kidding, even though it sounds like I am)

Also, the staff at the hotel, bless his heart, he was trying but was sick, coughing right by us and was the one that showed us around, gave us the water, etc, with no mask 😷, in spite of how sick he was

Asked for a refund and we were denied multiple times, hence I'm leaving this review. Will not stay here ever again, no matter how pretty it looks...

A gorgeous "boutique" hotel( it really exemplifies the word well), everything about the hotel is charming, rustic and beautiful.

The rooms are large with high ceilings and really show luxury and quality, like old and beautiful Spanish Hacienda houses.

The service is exemplary with the staff well trained and attentive, and so welcoming.

But my favourite thing about the hotel is the decor and the aesthetic. Villa Ganz is so charming and quaint - with such a historical touch(I believe it's an old building), and the decor looking like so much of a colonial mansion/museum. The garden is such a lovely place to sit with a little fountain, and space to have quiet and especially romantic dinners (I believe they also organise "proposals" or "honeymoons here").

The detail in all the rooms with the interiors and decor is so amazing and it makes sense because the owner used to be a fashion consultant, and so would naturally have a great eye for art and taste.

Practically - it is also on a main street, very very walkable to the expiatorio (gorgeous gothic church) and a taxi ride away from Guadalajara cathedral. There are many art museums, restaurants around .. and this neighbourhood (Colonia Americana) was actually named one of the most beautiful neighbourhoods in the world! (Lots of hidden gems you can discover as you walk around)

Definitely definitely would recommend staying for a weekend here at least once in this hotel because it will give you an experience like you are transported to a more sophisticated, Hacienda -like, regal and...