Casa Condesa Amatlan 84 — Hotel in Mexico City

We had requested a quiet room and ours was away from the street on the second floor. It was clean and cozy with comfortable double bed and clean, fresh smelling linens and perfect weight blankets. We had a casement window, although no view but the room was bright and cheerful. Each room was different, and ours was one of the smallest, but layed out conveniently with plenty of accommodation for my husband's and my overpacked wardrobe. Small bathroom with good hot water and water pressure in the shower. We appreciated the bottles of water, a shared sitting area with coffee, tea, litres of filtered water jugs, refrigerator and microwave. Coffee maker in our room, too. We loved the roof top seating area with two lounge chairs in the sun and a round table with four chairs. You get there using a winding staircase. (Not for handicapped or physical issues). As someone else said in a review, you will not find some of the "touches" that you find in mainstream hotels. But if you want something, just ask Paul, the host, and he will make it happen, if possible. The staff was extraordinarily friendly and helpful. We don't speak spanish so we relied a lot on Paul and Pauli, the business manager, whose job was NOT to act as concierge, but she did so, willingly, stopping her "real" office work to make phone calls, etc. for us. Meeting Paul, our host, was the highlight of our lovely stay at Casa Condesa. He is one of the nicest people we will have had the privilege of meeting. He also has a great sense of humor. He helped us way beyond what we would have expected from a manager/host of a small hotel. He made himself available to help with itinerary suggestions, drew maps, helped us to phone ubers, arranged for a driver to take us to Teotihuacan Pyramids, recommended restaurants, etc. He walked my husband to a bank and me to a market where he stayed and ordered what I needed, and walked me back. When my husband got sick for 2 days, Paul's concern was genuine and he helped suggest medicine and electrolyte drinks and correct food, and kept asking how things were going. He was better with us than many of our family members might have been. He made the 2 days of my husbands stomach upset and weakness so much less stressful for us, away from home and sick. At night, he told me how to reach him and wake him up if the health issue turned into an emergency. Condesa is a perfect neighborhood to stay in and you can get almost anywhere safely by Uber which will cost from about $4.00 US or so for some pretty long trips due to bad traffic. Drive to airport was about $12.00. That was the most expensive. No tipping Uber expected as of...

I had some money stolen ($100USD) while staying at the property (Oct 22-26, 2019) and the staff handled the situation very poorly. My friend and I locked our passports and some cash in the safety deposit box. I came back to the room the next day and found the deposit box unlocked and cash was missing. The passports were left behind but had obviously been moved. Oddly some candy by the bedside table also went missing. We reported it to the staff (Paul) who at first said they would reimburse the loss. But the following day when we spoke again, he said that this was the first time something like this has happened, denied any way for the deposit boxes to be broken into and refused to take any responsibility for it. When I asked what their usual process was for handling theft he said they didn’t have one as this was the first time, so I was the unlucky guinea pig. I suggested that they get one as it was bound to happen again. As we were leaving the following day, and my friend and I felt so uncomfortable with our surrounding we asked that no one enter our room including housekeeping. This was a very disappointing outcome and taints my experience at this property and in Mexico City...

Lovely little boutique hotel in the heart of hipster Condesa, an area great for bars and restaurants.

Good size rooms, spacious bathrooms, cleaned thoroughly every day. Theres a little kitchen/ dining space with a sofa and fridge to give you that home from home feel. Best of all the staff are total diamonds, helpful with booking taxis and advising us (3 female travellers in our thirties) how to get to and best experience Lucha Libre at the Mexico Arena (def go, really fun evening).

The elegant lady owner is genuine, warm and full of great insider advice that you won't find in any guide book. Felt so welcome and looked after in this huge city! Also the hop on hop off tour bus stops five min walk away making it easy to see the sights. Altho if you just want to go to Frida Kahlo's + Leon Trotsky museum you're much better off getting an uber (they're safe, don't worry) than going round the houses on a tour bus. Cost us around 100peso - bargain!

Love this gem of a hotel, best place to bed down if you're looking for something other than an anonymous...