Parklife Masaryk — Hotel in Mexico City

Dear Sir or Madam,||I recently had a four night stay at Park Life Properties in Polanco, Mexico City.|This was my second stay at this property. |In 2022 before Be Mate Masaryk was sold to new owners, I had a three night stay and it was a wonderful experience. The professionalism of the staff, the cleanliness of guest rooms, common areas and, the services the hotel offered were outstanding. I have recommended it to several of my friends.|I fondly remember one staff member in particular, Miss Lupita. She took great pride in her work and made sure my guest room was spotless. I asked about her this time and was told she no longer works for the hotel.||This time, I came with my husband and regretfully it was not the same experience. I understand that the property was sold and the concept is different. No longer a hotel but more of an apartment/hotel which now offers a simple breakfast but not housekeeping on a daily basis. In my opinion, I would rather have housekeeping services everyday. Breakfast places abound within walking distance.|I have to say that Joos, who is the breakfast cook and server is kind, welcomes you with a smile on her face and is ready to make you a good breakfast. My compliments to Joos!||I was disappointed in the lack of professionalism from the front desk staff. We arrived early and were not able to check in which I completely understand . So we went to lunch. When we returned they told us that our luggage was in the room but the room was not ready. If we wanted to use the room we would have to pay the equivalent to US $10 per hour before the check in time of 3:00 p.m. which would have been fine but the room was still not available.||I asked the person at the front desk for my luggage because I needed my laptop as I had an important zoom call at 3 p.m. She said she would bring it to me. The luggage was not in the room as she originally told me; it was in an office downstairs. It was 3:00 p.m. and she still did not bring my bag. I went downstairs and walked to the back office where I found her talking with her colleagues and holding our bags. I took them from her and went upstairs to the lounge still waiting for a code to open the door to our room. Suffice to say we did not feel welcome.||The room was nice but the towels were in deplorable condition. One had a hole and most of the towels had frayed edges. I like to conserve energy but this time I had them change the towels everyday thinking I would get better towels the next day. It never happened. There is no excuse for that. ||We asked for more coffee pods so we could have coffee every morning before going to breakfast. First, they could not find the key to the room or cabinet where they are stored. Finally, they found them. The morning we checked out, the person at the front desk told me that we owed 100 Mexican pesos for the pods and asked if I would pay with cash. I said I would be happy to pay with a credit card. She did not seem to like that and I waited about 5 minutes for the transaction to be completed.||I will no longer recommend this hotel to anyone.|My experience in Mexico everywhere I go, whether it is a restaurant, a museum, a store, etc. has been always excellent. Everyone is polite and make you feel welcome. ||To the new owners of Park Life Properties I suggest you make improvements. The building is beautiful and the location...

Dear Sir or Madam,

I recently had a four night stay at Park Life Properties in Polanco, Mexico City. This was my second stay at this property. In 2022 before Be Mate Masaryk was sold to new owners, I had a three night stay and it was a wonderful experience. The professionalism of the staff, the cleanliness of guest rooms, common areas and, the services the hotel offered were outstanding. I have recommended it to several of my friends. I fondly remember one staff member in particular, Miss Lupita. She took great pride in her work and made sure my guest room was spotless. I asked about her this time and was told she no longer works for the hotel.

This time, I came with my husband and regretfully it was not the same experience. I understand that the property was sold and the concept is different. No longer a hotel but more of an apartment/hotel which now offers a simple breakfast but not housekeeping on a daily basis. In my opinion, I would rather have housekeeping services everyday. Breakfast places abound within walking distance. I have to say that Joos, who is the breakfast cook and server is kind, welcomes you with a smile on her face and is ready to make you a good breakfast. My compliments to Joos!

I was disappointed in the lack of professionalism from the front desk staff. We arrived early and were not able to check in which I completely understand . So we went to lunch. When we returned they told us that our luggage was in the room but the room was not ready. If we wanted to use the room we would have to pay the equivalent to US $10 per hour before the check in time of 3:00 p.m. which would have been fine but the room was still not available.

I asked the person at the front desk for my luggage because I needed my laptop as I had an important zoom call at 3 p.m. She said she would bring it to me. The luggage was not in the room as she originally told me; it was in an office downstairs. It was 3:00 p.m. and she still did not bring my bag. I went downstairs and walked to the back office where I found her talking with her colleagues and holding our bags. I took them from her and went upstairs to the lounge still waiting for a code to open the door to our room. Suffice to say we did not feel welcome.

The room was nice but the towels were in deplorable condition. One had a hole and most of the towels had frayed edges. I like to conserve energy but this time I had them change the towels everyday thinking I would get better towels the next day. It never happened. There is no excuse for that.

We asked for more coffee pods so we could have coffee every morning before going to breakfast. First, they could not find the key to the room or cabinet where they are stored. Finally, they found them. The morning we checked out, the person at the front desk told me that we owed 100 Mexican pesos for the pods and asked if I would pay with cash. I said I would be happy to pay with a credit card. She did not seem to like that and I waited about 5 minutes for the transaction to be completed.

I will no longer recommend this hotel to anyone. My experience in Mexico everywhere I go, whether it is a restaurant, a museum, a store, etc. has been always excellent. Everyone is polite and make you feel welcome.

To the new owners of Park Life Properties I suggest you make improvements. The building is beautiful and the location...

It’s a good place to stay if you’re in a business plan. I wouldn’t say it suits families with kids, but that depends on how you like it. The decoration of the rooms is pretty, good space. Since my room didn’t have a balcony, it was a little bit dark. It is equipped with a microwave, a little fridge and a sink. What I didn’t like much is the cleaning. I found a bad smell in my fridge and I turned out to be an old meal from a previous visitor. The microwave had crumbs and the bathroom mirror had something sticky that dunno what it was.

At night I could see the light from the bathroom window and I would’ve preferred it to be all dark. But above all it was ok.

The location though, it was perfect! So close to many great restaurants and from the Bosque de Chapultepec! Walking distance.

The persona that were in the lobby were nice.

The breakfast was very simple, but it was ok too. Scrambled eggs, cereal, oats, yogurt, fruits, bread, milk, coffee, and juices,...