Hotel Palacio Borghese — Hotel in Oaxaca

This hotel was the cheapest hotel I have ever been to and they are advertising it as a luxury experience and charging customers as a luxury hotel.

First of all, we were given a room on the roof that was not even part of the palace, it was a cheap room that was added to the building later, with a low ceiling and a bath that would not even drain water. ( it was like a tent on top of the building).

The day after we spend an hour of our short stay there complaining, telling them what we reserved had a different description on the website and they Agreed to change our room.

In the new room, my husband found a cockroach, and like the one in the previous room, the water was not draining in the bath or Sink.

On the hotel's website, They specifically advertised that every room has Hermes toiletry; This is the level of luxury they are advertising which is not true, there was not a single piece of Hermes toiletry anywhere. They put one shampoo on two of us each day. I have long hair, and when I asked for an extra shampoo they were questioning my request. Same with laundry bag, they had trash bags instead of laundry bags and I have been questioned for asking for a second one! We only got one bottle of water each day and there was not even a tea or coffee in the room.

The breakfast was a served small plate of fruit and a coffee with a small bread. Everything else was by order and at extra charge. This breakfast was served after 9:00, which is very late for any hotel especially if you are in Oaxaca and need to leave your hotel early in the morning in order to get to archeological sites.

There was a young gentleman, who was the receptionist, the server, and the concierge desk.

Long story, short, this hotel has been misrepresented and miss advertised by the...

My wife and I were delighted by the hotel from the moment we were warmly welcomed by staff at the entrance and led past the grand and light-filled first floor (where we were served breakfast each day), up to our high-ceilinged room with its sumptuous bedding and drapery that would have pleased a Borghese. The hotel was itself so visually intriguing that before I set foot in the town itself, I has taken a dozen photos. Breakfast was a pleasant affair: each day Christina, dressed in beautiful Oaxacan clothing served an artfully-composed fruit plate, toast, pastry and coffee, while Gonzalo reported to us on the local goings-on. The staff were invariably helpful when we needed information or other assistance. Whenever we decide to return to Oaxaca City--a beautiful city we discovered--booking a room at the Palacio Borghese will be our first order of business. F. and L. from...

Horrible. For 260.00 a night usa this should be a palace. My room is old, cheap, and dated. I will post pics later. PLUS, there is SO much noise from the square below at 10 pm at night, that you cannot get any sleep. The rooftops bar(s) across the street have live music and they might as well be playing at the foot of your bed. It is ridiculous. I have stayed in Oaxaca at accomodations for one half the price that were SO much nicer and cleaner. This place is a sad joke. If you want beautiful accommodations go to La Casa de Pino for 1/3 the price. Furthermore, the lady giving me a tour of the hotel took me up to the terrace on the roof and there was an old box of kleenex and a roll of toilet paper that she and I had to step over. She didn't even acknowledge it or bend over to pick it up. Gross. Seriously? Again, for 260. a night US dollars should be A LOT...