Hotel La Casona — Hotel in San Miguel de Allende

The hotel is small, but it is pretty and the lobby and rooms smell really nice. The bed was very confortable and the bedsheets were clean. However, the rug was dusty and had some nasty stains on it. |The internet connection was very slow, even unexistent at night. The safe was so small I could not fit my laptop in there. |The staff was oblivious and did not have any answers (nor the initiative to investigate) to various questions we had. The breakfast was mediocre and very slow, to say the least, and some members of the restaurant staff (the only male waiter, a waitress and the cook) were incredibly rude. There were only three fruit options, one yoghurt option, one scrambled eggs option, refried beans and red chilaquiles for the breakfast "buffet". |I give it two points because the price and location are okay overall... the area is quiet and the bed was very confortable, so I had a great rest. However, the customer service vas pretty poor, some members of the staff were pretty rude, and the internet connection was horrendous. |It is a great hotel if you plan to spend your day hanging around and eating downtown, and go back to the hotel to rest. In our case, we attented a congress at the convention center, so we were limited to eat only in the...

Great location, TERRIBLE customer service, we changed rooms 3 times in 2 days, leaking air conditioned, stained carpet, leaking bathroom, low standards bed, humedity smell rooms, staff does not have the ability of resolving problems, we asked to speak with the manager several times, either she was on a metting or she just stepped out, she never tried to call us back to our mobile phone provided. I do not recommend this location, next time we will stay on a different hotel.

Update, we finally were able to contact the manager 4 days later, she did listen to our complaints, did not offer any apologies, or promised any improvements to provide solutions, which are the basic components of a good customer service (pr), The manager explained that the air conditioning leaking is the result of the user (hotel guest), the user must turn off the unit when leaking and wait 30 to 60 minutes and turn back on to avoid condensation, which is copletely ridiculous, the last room AC did not have...

Nadamas porque no se pueden menos estrellas. Que pedo?! Regresamos a un cuarto abierto con la puerta completamente abierta. Al hablar a preguntar me dicen que checaran camaras solo para confirmar. " si. se abre sola". sin ofrecer cambiar a un cuarto seguro o mandar a mantenimiento. En el rest pedi algo y se les olvido. Y error mio en no revisar pero no hay alberca. Unnable to give minus stars or a lower review. Returned to a completely open room unlocked with door all the way open. when calling front desk they said they would check security cams. and confirmed and I quote. " Yeah, it opens by itself. Without offering to change rooms. Send maintanance to have it fixed or anything. 2) asked for items at the restaurant and got ignored. 2 people for all restaurant and hotel room service. And my bad for not...