Four Seasons Resort Marrakech — Hotel in Marrakesh Prefecture

I spent a week in Marrakech, splitting my stay between a resort on the outskirts of town and a 3-night stay at Four Seasons to explore the city. After an exceptional experience at the first resort, the Four Seasons proved less consistent in service. That said, the hotel does have some great staff amongst the team - particular thanks to Fatima and Hisham. ||Unlike most hotels, at the Four Seasons Marrakech many staff fail to acknowledge guests with a greeting when passing in public spaces, which diminished from the feeling of welcome.||Further details on the stay… || Arrival:|On arrival, only one receptionist was present and already occupied, leading to a short delay. During this time, a welcoming young gent offered Moroccan tea. The formalities of checkin were paired with some unnecessary personal commentary from the receptionist - enquiring on whether I enjoyed solo travel (as she did not) and later remarking on my lack of a tan.|| Room:|I was initially assigned a Garden Patio room, but construction noise prompted a move. This was expertly handled by the front desk supervisor, who arranged an Upper Pavilion room. This room was light-filled, spacious and well-appointed, with generous outdoor seating and peaceful garden views. It is also detached from the main building and felt private. Housekeeping was good, with the notable exception of missing turndown service on the second evening. As for sleep quality, the bed was the usual Four Seasons high quality however the aircon not very effective (even on the lowest setting & after being checked). || Hotel & Grounds:|It’s a lovely resort, and the architecture features some nice Moroccan touches - most notably the grand water feature leading to the main building and the indoor décor. Despite its proximity to the city, the hotel grounds are expansive and very enjoyable to stroll. Aircon in the lobby and reception area was inadequate. ||During my stay the hotel was undergoing maintenance, which had not been disclosed at time of booking or on their website. This included the closure of the adults-only pool, leaving only the rather noisy family pool available. After raising this with management, they offered access to the pool in one of their villas. Service from Hisham, the waiter there, was outstanding - a contrast to the main pool, where on my first day staff were disengaged and guests needed to seek out staff / approach the bar themselves.|| Spa:|The massage was relaxing. It was however one of the smallest treatment rooms I’ve been in with some ill fitting curtain making the room brighter than it should be. || Dining:|Breakfast at Quattro was very enjoyable. There was a comprehensive buffet with local and international selections, eggs made to order, and a great selection of fruit juices. Staff were friendly and it was a lovely setting for outdoor dining.||Lunch at Azzera was underwhelming. The vegan cobb salad was beautifully presented, but would have benefited from a sauce. Despite an empty well staffed venue, service was inattentive - no one checked on the meal after it was served, water wasn’t replenished, and the table wasn’t cleared for some time after dining.||Early evening drinks at Inara on the first night were forgettable - neither the bartender nor waitress knew what a Daiquiri was. ||Zest Rooftop was a standout however - lovely views, good service, tasty cocktails, a DJ, and an enjoyable Asian-inspired menu.||Finally, a note on vegetarian options: beyond salads and pasta, these were limited across all main menus including room service menu. I also had to repeatedly remind staff of a nut allergy, which most premium hotels note at check-in or after the first interaction...

The perfect family vacation at the Four Season Marrakech. We couldn’t have asked for a better stay.

The location: is absolutely perfect! Away from the hustle and bustle of the Medina but still near all the landmarks, restaurants, gardens and shops. This resort is like an oasis in the middle of a dessert. Once you step inside there are tons of palm trees…it’s very green and beautiful. Plus you can walk to M Avenue that has many shops and restaurants open. PRIME LOCATION!

The amenities: include adult AND family pools, kids club, teens club, clay tennis court, fitness center with cardio AND weight room plus a beautiful spa. We used all of the amenities while here. Perfect for families because it has a bit of everything no matter what age.

The food: is super good! You can have lunch at Azzera which has the coolest outside ambiance with live music on the weekends. You can also eat at Quattro, it’s an Italian indoor/outdoor restaurant. Here you can enjoy the best breakfast buffet or dinner on the terrace. Then you have Inara, a cool Moroccan, Turkish, Lebanese lounge area where you can order cocktails and food. Great at sunset time because of the most gorgeous view. They even have heaters outside if it gets too cold.

The rooms: do not disappoint. We stayed in room 30 and connected to room 31. It’s a private patio suite with its own pool. Incredible! The layout is spacious and the room itself is gorgeous! Great location for a family because it’s next to kid’s club and family pool.

My fav part: THE SERVICE! They deserve 10/10! Top Notch Service! The absolute BEST! All staff members have been SO nice, cheerful, considerate, helpful and make you feel like royalty. From checking in with Badr, Allal and Sami, to Ahmed who is in charge of housekeeping and decorated our room for our anniversary, to Mohamed from room service who made sure we always had the correct food order, Sara, Abde, Yassine and Madhi from Azzera always chatting with us every morning with a huge smile behind that mask, to Abdu who brings in fresh fruit everyday day, Abdel’s turn down service is the best and always on point, to Samir in the Inaca lobby restaurant, Karima and Samira from kid’s club who took such great care of my kids, Mohamed and Marouane from Quattro were so accommodating and super sweet, Siad is the best pool waiter….always happy, Safa who made crepes for us every morning at breakfast, Mounir who always is so joyful gave us the best room service. Abdelaziz also from room service was so nice! Abderrahmane was very kind and provided amazing service. Abderrazak was our absolute fav, always greeting us with such great energy and making sure we were always cared for. Fatiha from the spa gave me the best massage, make sure to request her. Ghizlane from house keeping who kept our room clean all week with such a great attitude!

We love you all so much! None of this would be possible without Asmaa and Reda. You both are amazing people. Thank you for making our stay so memorable! Will never...

My stay at the Four Seasons Marrakech was truly unforgettable. From the moment we arrived, we were blown away by the beauty of the property. The stunning architecture, lush gardens, and tranquil courtyards made it feel like a dream come true. Every corner of the resort was meticulously maintained, and it was evident that great care is taken to ensure the property stays in pristine condition.

The attention to detail was exceptional. What truly stood out, however, was the incredible service. Every single staff member went above and beyond to make sure our stay was perfect. They were all so warm, welcoming, and attentive, constantly checking in to make sure we had everything we needed. It felt as though they genuinely cared about our comfort and satisfaction, and that personal touch made all the difference.

The pool attendants were always on hand, ensuring we had everything we needed—whether it was fresh towels, drinks, or just a friendly chat. Their service was impeccable, and it was such a pleasure to relax by the pool knowing that we were well taken care of. The breakfast staff was also amazing. Every morning, we'd exchange a few words with them, and their friendly banter made the start of the day feel extra special. It felt less like staying at a hotel and more like being welcomed into a home.

A special shoutout to Fatima, who worked at the fitness center. She was an absolute gem—so accommodating, friendly, and full of energy. Fatima always greeted us with a big smile, and her warmth truly made a difference in our experience. She was a sweetheart, and it was clear that she genuinely cared about our well-being. It’s rare to encounter someone who brings such positive energy to their work, and she made our time at the fitness center even more enjoyable.

From the immaculate cleanliness of the rooms to the outstanding service across the property, everything was just perfect. I can honestly say I would come back to the Four Seasons Marrakech just to stay at this property again. It’s the kind of place where you feel completely pampered, and you leave with the fondest memories.

If you're looking for a truly special experience, I can't recommend this...