Hotel Yak & Yeti — Hotel in Kathmandu Metropolitan City

This was by far one of the worst “five star” hotel experiences I ever had. Every single (and I mean EVERY) aspect of our stay was problematic, frustrating, and upsetting. Our experience was SO bad it almost seemed funny for a while, but when you are paying hundreds of a night for your destination wedding, it is not funny...

I booked a weeklong stay at Yak and Yeti for my wedding for myself, my now husband, and our friends who were traveling for the event. When booking the rooms I put all the details in our reservation (a requests for a wedding dinner, a wedding cake with the dinner, when I was arriving at the hotel from another destination in Nepal, when our friends were flying in and should be picked up, that we requested smoking rooms, etc). I also emailed the information again to Yak and Yeti three days before our arrival to make sure that everything was all set. Despite all my attempts to make sure everything was set, the problems begun as soon as my now husband and I arrived.

I’ve listed out the myriad of problems below in chronological order:

1. When my (now) husband and I arrived, the check in person seemed to have lost all records of the rooms I had booked for our friends (who were arriving later that evening). They seemed to be struggling to decide where to put their room. They had none of our friend’s flight information even though I had sent it to the hotel twice. They seemed unsure of who was picking our friends. They assured us they would sort everything out, and sent us up to our room.

2. When we went up to our room we asked the bellhop if our room was smoking (it obviously wasn’t, and we had requested a smoking room). He said it wasn’t, and that he would run downstairs and get us a key to another room. When he returned, we grabbed all our stuff and followed him to another room, which was obviously non-smoking. We asked him again “is this a smoking room?”. He again told us to wait while he ran downstairs to find us a new room. The cycle kept going: we kept dragging our luggage all over the hotel to arrive at rooms that were obviously not smoking…. By the fifth relocation we finally got it right. Already nervous about the confusion, we ran downstairs to the front desk to check and see if our guest’s rooms were found, and understood to be smoking rooms as well.

3. When we arrived back to our room, we found our wedding cake… Sitting there… On the desk… It was Monday… Our wedding was scheduled for Friday… I started laughing because it was just so effed up. Who delivers a wedding cake five days early? Why would it be delivered to our room? Why wouldn’t it be served with dinner? How did this even happen? (They all seemed very confused why it was an issue that our wedding cake arrived five days early when I did talk to them)

4. When we woke up the next morning, we found A TOENAIL IN OUR BED. It was clearly from the big toe. One perfectly cut yellow toenail. I don’t know if the bed was just dirty and unchanged, or it had somehow made it through the wash and dry cycle clinging to our sheets. But it was disgusting and gave me serious heebie-jeebies.

Google Reviews has a character limit for reviews, so issues 5-9 are not listed here, but my full review can be found on TripAdvisor.

We tried bringing up our experiences to a few managers because we were getting increasingly frustrated as problems kept accumulating. While each manager seemed sympathetic, it also seemed clear that there were no steps they were going to take to try and make sure that our experience moving forward would be smoother.

Frustrated, I paid the bill for everyone, took my guests, left 3 days early, and went to another hotel that was 100% better in every single aspect. Yak and Yeti made me feel unimportant, unappreciated, unwelcome, and not well cared for. Especially since we were staying there for our wedding it was a disheartening experience.

I would strongly recommend against anyone ever...

This review is not easy to write. On one side I want to give just 1 Star for the Servivce concerning the Sales department and 5 Stars for everything else.

So why 1 Star for Sales? The Company we worked for made the arrangements, a couple, so one room with one double bed. On arrival we got two rooms with Single beds. This took a half an hour to get fixed, but first the discussion that this wasnt part of the deal! The second weekend of our stay we checked out for the weekend because of a weekend of absence, but they already knew: we would return that Sunday evening! When we got back that Sunday evening: two rooms with a single bed and again, an ubandance of discussion and an additional half an hour time down the drain.

But the worst happend on the last day. It started in the morning when we got a phone call in the morning if we wanted to prolong our stay? I was confused but I explained that we stayed until 00:00 that same day/night. Because of our flight back home was scheduled at 02:15 at night, we wanted to stay in the Hotel till 00:00 at night. We thought of this a long time before and also arranged it. However, when we got back in the evening just after dinner, the room key was already blocked. Of course, mistake according to Reception and the key was reactivated, Wifi though, was not! My wife and I wanted to relax a bit before we would go to the Airport, but just after we had taken a shower, the phone rang again. This time the Receptionist was convinced we would leave at 20:00!? No, we leave at 00:00. Again, all was fine. Less than an hour later there was a knocking at the door: 3 guys were there to explain we HAD te leave the room ASAP. They explained thay people were waiting for the room and it was agreed upon that we should have left at 20:00 (as the Americans say: Liar, Liar pants on Fire). We went down and called our Nepally friend and explained every thing. He immediatly called the Hotel. Now the Hotel said that WE agreed on leaving the room at 20:00. Again, lies! After his conversation he got a call from reception, now they mentioned the time of 21:00 and when he got to the Hotel and demaned to speak to management, they said that we agreed on ... 22:00 pm!

So, even 1 Star would be TOO much.

But yes, I also mentioned 5 Stars. And these are earned by all the other people working over there. The wonderfull people working in the Restaurant, all of them are so friendly and hospital. The food is awesome, from the Butter Chicken to the willingness to create a special Cocktail for us. And of course asking if its as nice as I hoped it to be. Again, wonderfull people and food and drinks. The Hotel is an old Palace and its wonderfull, lots of wood carvings and statues of all kinds. You also see the wood carvings in the rooms, just wonderfull. By far one of the most beautifull Hotels. And the bed, the bed is wonderfull also.

SO, If any from the Hotel is still reading this, here is a tip: If you make mistakes and mess up like this, dont lie and find excuses. We would not be angry and mad if you would sad: Our mistake, sorry, and we would like you to offer some free drinks at the bar! But now, now we were REALLY angry about this!

To everybody else, as long as Sales/Reception dont f* up, this is an...

Hotel Yak and Yeti is a timeless gem that exudes elegance and charm at every turn. This classic hotel seamlessly combines the best of traditional ambiance with modern amenities, creating a truly unforgettable experience for its guests.

From the moment you step into the hotel, you are transported to a world of sophistication and refinement. The grand architecture, adorned with intricate details and tasteful decor, showcases the rich cultural heritage of Nepal. Each corner of the hotel tells a story of its own, reflecting the impeccable attention to detail.

The traditional ambiance of Hotel Yak and Yeti creates a warm and inviting atmosphere. The use of local materials and craftsmanship in the interior design adds an authentic touch, immersing guests in the local culture and traditions. Whether you're strolling through the beautifully landscaped gardens or unwinding in the cozy lounge areas, a sense of tranquility and serenity envelops you.

One of the standout features of this hotel is its exceptional food and beverage offerings. The restaurants at Hotel Yak and Yeti are a culinary delight, offering a diverse range of cuisines to satisfy even the most discerning palates. From flavorful authentic Nepalese dishes to finely prepared international delicacies, the dining experience here is extraordinary. The attentive staff ensures that each meal is a delightful journey for your taste buds, leaving you craving for more.

Peacefulness is another hallmark of Hotel Yak and Yeti. Despite its central location in the heart of the bustling city, this oasis of calm provides a respite from the outside world. The well-insulated rooms offer a haven of tranquility, allowing guests to unwind and recharge in utmost comfort. Meticulous attention to soundproofing ensures an undisturbed stay, creating a truly peaceful retreat within the vibrant cityscape.

Hotel Yak and Yeti is also commendably wheelchair-friendly, catering to guests with mobility needs. The thoughtful design and layout of the property provide easy access to all areas of the hotel. Wheelchair-accessible rooms, ramps, and elevators have been meticulously incorporated to ensure that every guest can move around the premises with comfort and convenience.

In conclusion, Hotel Yak and Yeti is a true masterpiece that seamlessly combines classic elegance with modern comforts. Its traditional ambiance, exceptional food and beverage options, peaceful atmosphere, and wheelchair-friendly amenities make it a standout choice for travelers seeking a truly remarkable experience. The impeccable service provided by the staff further enhances the overall experience, ensuring that your every need is met with utmost care and professionalism. Whether you're visiting for business or pleasure, Hotel Yak and Yeti promises to exceed your expectations and create cherished memories that will...