Mövenpick Hotel The Hague — Hotel in The Hague

Booked for a 6 night stay as a Platinum Accor member, in a top floor balcony Executive room.|Hotel is converted from offices, the décor inside as you arrive having taken yr own luggage up the steps, is modern, and unique.||The location & setting is gracious, quiet, peaceful in the Embassy area, and not far from one of the Royal Palaces. Easy to walk around the mostly pedestrianised high quality shops, around the palace.|It has good cafes locally and small restaurants, which were needed, due to the extremely limited food options in the hotel!||I had a warm welcome from the 2 staff at reception. I was informed of the times for meals, and went to the 4th floor room. I bought some extra water and snacks from a variation of items to buy for the room area, these being 2-3 x the supermarket price.|There are also drinks, beers, and an ice cream cart in the lobby.||My 4th / top floor had a large balcony, semi circular, but with a metal table and 2 chairs. and a wooden flooring. But was burning hot even with just 24c days. A little colour, greenery, fabric for the chairs, would have made this lovely spot appealing, and tolerable to sit out for longer than 20 mins!|So much more could be made for an inviting experience, so again it fell way below expectations. The balcony was really needed for a small room, with one chair at the desk in front of the TV.|No where else to sit. For 2, you would have to sit on the bed!|The bathrooms are beautifully designed and kept.|Housekeeping was brisk, but the bed sheet did not cover the top of the bed or sides, and there was no mattress cover or protector! Some of the areas looked worn like chipped wall mounted desk, and 1 chair.||There is a good strong Environmental effort all through, recycling, water supply, green friendly toiletries, and i was surprised to receive a 5 Euro voucher for a "Skip my room clean today", that could be spent on food or drinks.|If they actually had dinner options and not 2 choices for a week for dinner, you could spend this. |It could be used in the small but very nicely designed bar, with terrace outside, on a raised area from the street. This has a "lunch menu" 12-5pm, then simple bar food, but 4 items were not in stock! Most was fried food, and the omelettes looked like they were bought in?!|Hospitals and low grade hotels have chill cook items like this and same for breakfast. What is actually going on with such poor food at this hotel?||I choose to eat vegetarian, so each day i was actually hungry with poor choice or no stock of food in the hotel. I ate out, and had breakfast out for 2 days.|I have also lived in NL's for 3 years, visited for over 25 yrs, so i know what The Dutch eat for breakfast and expectations, standards. At this hotel, none of the typical Dutch breakfast standard or quality is met. I also know many Accor hotels and their breakfasts, and frankly the Ibis breakfast is better, and INK Amsterdam's M'Gallery's, (superb) by comparison. |They will make anything you want or let you cook your own as you like it!|They also have finer items freshly cooked for around 10 Euros, or a typical Dutch breakfast with juice coffee, breads, cheese, fresh cooked to order boiled eggs, for even less. Their extensive pipping hot buffet and chef in the open kitchen, make a good comparison to here. Fresh juices, Smoothie shots, fresh fruits, baked breads, cook to order eggs. a great A La carte breakfast menu.|I know the GM, who sits at the bar watching all is done, guests are promptly looked after, it is greatly managed. Duty Managers and staff teams are impeccable also.||"We are concentrating on the groups" one staff member told me, so the menu is cut back. The hotel has regular bookings for "Viking", with noisy groups, and a reps desk in the middle of the hotel lounge. Clearly other guests, have little attention.|The breakfast area and restaurant "by Noa?!!", was simply not functioning properly during the whole stay. |Does Noa ever look at the menu or restock items of food?||They had for A La Carte dinner menu, 2 entrees, 2 mains (A teriyaki burger or risotto), and 2 desserts - yes that was it ! the menu was up in the lift also, no daily changes, no change for the whole week. |This is Poor, not expected for a 4 or 5 star hotel, reflects on the hotel badly, and does not meet with Accor Branding standards. Is there anyone actually in the kitchen to cook or create fresh food? Where are Management allowing this?!||Even the bar items for evening, many food items were not in stock. Being vegetarian, i simply had to go out to eat, or fetch food to eat on my balcony.|One staff member in the afternoon eve, Ayman, was kind and considerate, and offered to arrange whatever food he could. The staff were all friendly, courteous, welcoming apart from at breakfast.|But if they have no stock, and decide to focus on the lucrative weekly group bookings at the cost of other guests, this is not acceptable. ||This reflects a poor Management standard, if all this is simply not noticed?!|Again, I have stayed in very simple, or small hotels Worldwide, also many Amsterdam and Accor various brand hotels, and IBIS provides better quality, stocked, and selections of food.|Omelette and chips, or deep fried Bitterballen, is not a 4 star dinner.||Breakfast needs a major overhaul!|Matched with the inability to keep tables clean and re-set after people have left, many items running out, worst was the not even warm food.|The 2 younger staff (on their own) really seemed to lack basic common sense, and not knowing what they were doing. No cook or chef ever came out to check the breakfast, to stock, or measure temperatures, or look at presentation, in the week i stayed.|I told them on my first day, the hot chocolate had run out of the machine hot drinks.|"I will tell them" was the response, but no one did anything in the 30 mins i was there. On my 4th day, I asked for 2 fresh hot boiled eggs, pointing out the ones there were cold. and she simply went and put an egg in my hand from the 4 cold eggs left out.|I then watched a discussion between them, look at me, and shrug their shoulders!|I was not offered any fresh eggs, but was quite offended by the belligerent offensive attitude!|I could see many other guests far from happy, and heard many comments that were negative. This is a management issue, and reflects poorly, but if you sit back and simply observe, that is what the hotel is.||The "Warm" food with 5 items in pots, like Boiled eggs are clearly put there and left for a long time, as they were not fresh, almost cold. Cold boiled eggs are not appealing. There was an extra charge of 5 Euros if you wanted any freshly prepared eggs!||The buffet scrambled eggs were not even warm, watery, and looked more like a |re-constituted version. The "bacon", was low quality cut, hardly any meat, curled up pasty fat. Rosti were in an open pan so could not be kept warm.|This array of options, did not change with anything else during my 6 night stay.|None of the supposed warm food would meet minimum food standards, no probes were used to check 63C which is a Regulatory requirement.|Basic Food hygiene and tasks to clean the tables and re-set, check things are in good supply, hot, just was completely absent.||For the GM's information, buffet food must be served and kept at Min 63C, clearly no checks done here, and this is very poor. This did not change and i basically lost interest and went out to a cafe for a wonderful HOT Dutch Breakfast on 2 mornings for 12 Euros, incl Barrista coffee!|They do have 2 types of cheese, some fish, salads, and apparently items in a fridge you have to open to see what is there.|But again, twice i looked in, they had not re-stocked so there was hardly anything in there. What was supposed to be in there, was not restocked or checked.||On Sunday, 10am, orange juice had run out, no scrambled eggs, 4 cold boiled aggs, 2 bread rolls left, cheese plates with just 2 slices left, coffee machine faulty, not one table out of the 50% free had been cleaned or reset. Myself and other guests came in, wandering around and each had to ask for a table to be cleaned, and for cutlery and napkins. Basic hygiene, common sense, and any interest in food supply, temperature, appearance, reset tables, just was not seen! This was for the entire stay, and the last days i just went out, or missed it, it was so predictably un-appealing!||I cancelled 2 eves with friends where i would host them for dinner at the hotel, i was so embarrassed, and they too agreed with me, no choice and probably bought in food was probable.||In my view, the hotel is understaffed, the hotel is poorly Managed at GM level, and does not meet brand standards of Accor. It is not 4 star standard.|I am shocked by the lack of food choice, effort & standard, even availability of bar food, it comes nowhere near standards of many different brands of Accor in NL's.|Staying 6 nights, was more then enough, and i would not return, until new Management was in place and all the above was put right. The staff do their best (Not at breakfast), but clearly are not enabled by poor Leadership / Management, and the basics simply missed here! It was the same every day in all areas, same issues. But some staff do their best, especially Ayman who works so hard and tries his best to do all he can for guests, as some others. But with such poor decisions being made and lack of variation in food, and the basics not met, this hotel has serious problems.||I cannot recommend this hotel to others, the above being observations,...

Stayed there two times. Two totally different experiences as an Accor platinum member. While the first stay in summer 2020 was really nice (hotel quite new, friendly service, upgrade to junior suite, free chocolates on the room etc.), the second stay was a bit disappointing. First of all, as we were using a voucher from a previous Covid/lockdown-cancelation, the booking had to be made with the hotel directly and not via Accor. The e-mail response time was a bit slow. However, finally a reservation was made. The reservation e-mail said, the hotel would offer the same rate as with the previous booking. However, we didn’t receive any further documents and, after all, were charged a little bit more (voucher was deducted correctly though). Maybe because the rate included breakfast, although our e-mail asked for a reservation without breakfast - recommend to insist on a formal confirmation or better use accor booking system if possible. The receptionist had no idea about the details of our reservation: according to her, she was just able to view the e-mail conversation. During check in, we were handed the accor welcome drink voucher and were notified that is just valid on the day of arrival (date hand-written on the voucher) – never experienced this at any accor hotel before. The room was nice, but no upgrade this time. Also no chocolates or any other status recognition. The standard king room is spacious though. So is the rest of the hotel premises, gym is fine too, but nothing special. Room service (burger for 22 Euro) is mediocre. Breakfast is ok, staff is a bit slow with restocking (just two ppl staff for a crowded breakfast room). Parking was 27,50 Euro a night, which seems normal for the area. At check out at 11:45h, we asked if we could use the parking for two more hours but were informed that the daily rate is just unit noon (not 24h). No idea, if we could have used the parking longer, if I had asked for a complementary late check out. Since accor platinum status seems not really worth much at the Movenpick anyway, we might try another accor or different chain hotel in the Hague next time. But don’t get me wrong, the hotel is totally ok (but closer to a good novotel/mercure than to a sofitel), and the location is perfect for a...

Nice hotel with spacious rooms. The bathroom was very large and the walk-in, rainfall shower was a nice touch. Breakfast was nice.

Reception staff and wine bar (restaurant) server were professional but NOT accommodating at all. Despite paying over 800 Euros for two rooms for two nights and informing the receptionist that it was our daughter’s 18th birthday, the hotel did absolutely nothing.

The wine bar server was absent for 30 minutes as we waited to pay; she was serving in the restaurant (we had to go to the receptionist to ask for the server). When trying to pay during the checkout process for the wine dinks with the 5 Euro certificate (certificate received for the hotel not having to clean, make up our rooms, restock the coffee and tea, and for towels) the receptionist stated the certificate had to be used in the wine bar or the restaurant. I wanted to use the certificate to pay for the wine that we charged to our room because the server was never around. (Process improvement — teach your receptionist how to give a 5 Euro credit for any wine/food charges after the fact when presented a certificate and when the customer already paid 800 Euros.)

Parking is ok, but very tight and more expensive than the local parking garages (when you reserve/pay ahead of time).

Clean or replace the sofa in the rooms. Both rooms had sofas severely stained. Rooms were nice and then the stained couches made us less excited about the hotel rooms.

Doors had to be slammed to lock. Be careful as the doors will not lock without slamming them.

Would not stay again based on principle due to the hotel not doing ANYTHING for my daughter and for the non-chalant attitude of your front...