La Quinta by Wyndham Ellerslie Auckland — Hotel in Maungakiekie-Tāmaki

I used to be a resident in this building. One night around 2 a.m., I came home and found that my private parking space had been occupied by a hotel guest. I called the “emergency number” provided by the hotel, but the staff told me there was nothing they could do and offered no solution at all.

With no other option, I parked my car carefully in front of my own space, leaving enough room for the car that took my spot to drive out if needed. The next morning, around 7 a.m., I went downstairs early to move my car because I didn’t want to block anyone and tried to talk to the front desk to resolve the issue.

The receptionist I spoke with was polite and understanding — she told me that under normal circumstances she would have helped arrange another temporary space for me. However, the night-shift emergency contact didn’t do that at all.

I made sure I didn’t block any cars on either side, and even left reasonable space for the person who had occupied my spot. I honestly believe I made the most reasonable and responsible choice under those circumstances.

Even so, the next morning I found an insulting note left on my car — something that was completely unacceptable. Instead of any apology, I was later told by my property manager that the hotel manager (who is also the building manager) was “very angry” with me for contacting her directly and for “blocking her hotel guest.” She even threatened that if this happened again, my car would be towed.

Then she went further — saying that because the front desk “kindly” helps hotel guests receive parcels, she would make sure that I would not receive any of my deliveries again. After that, all my packages were indeed rejected, including an important time-sensitive document.

I understand the front desk has no obligation to collect parcels, but what gives her the right to interfere with my personal deliveries? That’s completely unreasonable and abusive behavior from someone managing both the hotel and the residential building.

Eventually, I paid nearly NZD 2000 in early-termination penalties just to move out, because the situation had become unbearable. the building manager kept pressuring my property manager to ask me to delete my review — threatening that I would receive “special treatment” if I didn’t.

There has never been any apology. Only hostility, threats, and double standards. Interestingly, on the very morning I moved out, another resident’s parking space was occupied by a hotel guest — completely blocked. Yet no towing, no anger, no threats that time. Why the difference? Because that person wasn’t a tenant? Or just because I wasn’t originally from New Zealand?

This place is a complete management failure — unprofessional, discriminatory, and hostile toward residents. I would never recommend anyone to live...

My recent stay at this hotel had its highs and lows. On the positive side, the bed was exceptionally comfortable, making for a great night's sleep when the noise permitted. The entire hotel was spotlessly clean, which created a welcoming and hygienic environment. The staff were a standout—always friendly, approachable, and quick to assist with any requests, which really enhanced the overall experience.

However, there were some notable drawbacks. The rooms themselves are quite basic, perfectly fine for a quick one-night stay but not ideal for longer visits. I’d strongly recommend upgrading to a one-bedroom apartment if you’re staying more than a night, as these offer better facilities and a more comfortable setup. The biggest issue was the noise—both the motorway and nearby trains were incredibly disruptive. I raised this concern on the first night, and while the staff kindly moved me to another room, the noise remained a persistent problem, making it hard to relax.

Another frustration was finding the hotel in the first place. The signage is poor and unclear, which made navigation tricky, especially for first-time visitors. For anyone walking down Sultan Ave, make sure to take the right fork at the roundabout to reach the front entrance. The left fork leads to resident parking and won’t get you to the hotel’s main entrance, which added unnecessary confusion to my arrival.

Overall, the hotel has some great qualities, but the noise and basic room setup are significant drawbacks. If you’re just passing through for a night, it’s manageable, but for longer stays, consider upgrading and be prepared for some...

0/9/24 The experience I encountered was far below the standards I expected, particularly given the treatment I received from your Saturday daytime manager.

Further issues compounded my disappointment: The TV didn’t work because the remote batteries were dead. Even after replacing them, the TV required a Google login just to watch anything. The hotel’s entrance design is a nightmare, particularly on a rainy day. The placement of “Caution: Wet Floor” signs was absurd. They were inside the lobby and near the lifts, where it wasn’t raining. As a result, I slipped and fell badly, injuring my knee, which is now swollen and concerning. It is the manager’s responsibility to ensure these signs are placed appropriately outside, where the actual hazard was.

When I arrived in person and showed proof of my booking, she eventually found it but insisted on charging an additional $50 for the early check-in, which I agreed to pay. On top of that, she took a $300 bond for a room that had minimal amenities—a jug and a non-functioning TV.

the $300 bond. It was charged to my account, not held, and has yet to be refunded. This was not disclosed at the time of booking, and I find it unacceptable.

I gave them a chance to respond nothing

Overall, the lack of professionalism, poor room conditions, hidden charges, and safety hazards made my experience with your hotel unacceptable. I will not be returning to your hotel and feel compelled to warn others about...