The Art House Backpackers — Hotel in Napier

This place is a working hostel so it's not really suitable for people coming and going for a couple of nights. Pretty much everyone here lives here long term. When I arrived after 14 hours of travelling via the ferry and a 5 hour bus all I wanted was a nice hot shower and clean bed to get in. Tried two showers and they were both cold. So I asked the receptionist and she told me maybe wait an hour because everyone has come back from work so they've used all the hot water. So firstly that's rediculous I shouldn't have to wait an hour for hot water and i did wait and there was none so I had a cold shower to cleanse myself before getting into a dusty looking sheet which was put on the wrong way round so I took it off and it was quite dusty and looking at the matress it was covered in plastic toggles and had a massive emulsion paint brush splodge over it so i feel i was sleeping on something probably stored in a garage at one point. I also had to ask for a pillow case as I wasn't given one. Thankfully the next morning I should actually shower with hot water. There are too many people living here basically and they don't have enough showers and toilets because the house wasn't built for this capacity of people. I'm guessing thats why there is a sign to charge you for using eftpos, which isn't an actual thing, no one charges for use of eftpos unless you want to make people pay cash for some suspicious reason. Im guessing it's so they can somehow lie about the amount of people staying here because there aren't adequate facilities or space for all the people here. So they probably fix their books to show what they want. I would not...

My boyfriend and I chose the Art House Backpackers as an overnight stop in Napier. We arrived at the hostel, with two heavy suitcases and were turned away at the door, even though we had booked online. A young man came to the door, who was not the owner, telling us that they weren't taking any more guests. Waving our booking sheet at him, he mumbled about how the owner didn't want anymore guests due to renovation. He then told us to take it up with the owner who was a few doors down in another hostel. So we took our bags a mile down the road where we found, 'The Bluewater Lodge'. This was crowded with backpackers but no owner in sight. We eventually got the owners number off another guest, who told us one of the backpackers would find us a room in this new hostel. All in all, the experience was extremely poor and not what you would expect from a reasonably rated...

My stay was from mon 12 Feb - tues 13 Feb 18 ||Check-in was very quick and efficient. The staff member was very friendly and she helped me carry my suitcase up the stairs to my room. They have lockers in the lounge room. They have a separate room with a large table where you can sit and enjoy your meals. The kitchen was big and spacious. They have a garden which was very spacious and had 3 different areas you could sit at. The toilet was in a very small space. However there was a sink and mirror in the room which was convenient. They had separate shower rooms. The top bunk bed was comfortable and I had a sea view which was amazing. Overall I enjoyed my stay at the hostel and I would stay there again and recommend...