Museum Apartment Hotel Wellington — Hotel in North Island

We stayed at the Museum Apartments in Wellington for 7 nights, booking a 1-bedroom apartment directly through their website, which offered the best rate. The location was absolutely perfect, close to everything we wanted to see and do in the city. Overall, the stay was enjoyable, but there were some frustrating issues that dampened the experience.||What we liked:||- The room was nice, with a comfortable bed and a fantastic bathroom featuring a spa bath that we absolutely loved (The shower didn’t work properly; we couldn’t switch between the two shower heads. However, this wasn’t a major concern for us, as we mainly used the bath).|- The pool and jacuzzi were great. The gym was decent, though it got a bit hot on sunny days.|- The continental breakfast at the Hippopotamus restaurant was great, well-stocked with a variety of options, and the views from the restaurant were very enjoyable.|- The WiFi worked perfectly throughout our stay.|- The reception/lobby area is like a museum, creating a really nice atmosphere that was pleasant to view and made the experience feel unique compared to other hotels.||What we didn’t like:||- $10 sustainability initiative: The hotel offers a $10 per night credit if you opt out of daily room cleaning, presented as a sustainability initiative. We decided to take advantage of this and requested cleaning for just one night (as per their T&Cs, rooms must be cleaned at least once after three nights). Since we stayed 7 nights and didn’t request cleaning for 5, we expected a $50 voucher to spend at their Hipopotamus restaurant. However, at checkout, only 4 nights were credited.||When we questioned this, the staff claimed we couldn’t claim the first night because the room was already clean, but this was not stated in their T&Cs and doesn’t make sense. While it’s reasonable that you can’t claim the last night when checking out, excluding the first night felt arbitrary and unfair. It left us feeling frustrated, as we had made the effort to participate in the initiative but didn’t receive the full credit we expected. It wasn’t about the $10—it was about the staff not understanding or following their own policies/initiatives.||- Dishwasher not working: as other people commented as well, we had some issues with the appliances... The dishwasher didn’t work, and its door was loose. We reported this on the second day, and while the door was fixed, the dishwasher remained non-functional. Despite following up, we received no further response. This was especially inconvenient for a 7-night stay, as we cooked dinner most nights with small kids in tow. ||- Knife request: We requested a sharp knife from reception for cooking. They said they’d provide one but didn’t follow through. After waiting over an hour and following up with no reply, we had to make do with a butter knife, which was far from ideal. ||- Cleanliness: While the room was generally clean, certain areas like the TV stand, window sills, and some shelves were quite dusty, suggesting they hadn’t been cleaned in weeks.||Overall, the hotel has a lot of potential, with comfortable rooms, excellent amenities, and a perfect location. The unique museum-like reception area added a special touch to the stay. However, the lack of response to guest concerns, poor communication about policies, and lack of attention to detail in cleanliness/appliances were disappointing. If these issues were addressed, it could truly be a standout place to stay.||Would we stay again? Possibly, but only if...

Hotel: Museum Apartment Hotel Wellington||Add: 90 Cable Street, Te Aro, Wellington 6011||||We had a smooth and pleasant experience through-out all cities across NZ.||Everyone we engaged across our trip are truly a great representation of the people of NZ.||||Sadly, not the case at the Museum Apartment Hotel at Wellington.||And remains as our one and only terrible experience in NZ.||Big regret staying here, as we thought it was a reputable hotel.||||Our check-in experience was terrible, ruined our sentiment a little bit and wanted to escalate it to the GM that same morning, but decided against it, to not let this individual spoil the rest of the day for us. ||||The Duty Manager’s (CGS) unkind and rude behavior was unwarranted. We were more than appalled to learn later that he was the Duty Manager (we originally thought he was just part of the reception crew), as he is not qualified nor trained and highly immature for that important role. He failed and did not deliver as the Duty Manager. His colleagues are far better suited. Worst experience with any Hotel personnel (globally). ||||Shame on the Hotel’s General Manager (CM), who seems oblivious to the public view of this individual. Evidently, from reviewing the google reviews (post stay), we are not an isolated victim of this Duty Manager at the hotel and yet he is still allowed to repeatedly treat guests in an unprofessional and unethical manner. He lacks work ethics, and he simply cannot deliver what he says he will do or even expected to do. An epitome of a bad apple in the crate. ||||This specific Duty Manager (CGS) - he exudes aggression and is unapproachable. Whilst walking towards the check-in counter, we could feel his negative energy. We were trying to angle for the lady to assist us, however, he elected to respond to our check-in. No smile, does not look up from his screen, continues to sound sour and monotonous at 9:30am in the morning. If you ask him a question related to your stay, he gives “parrot responses” and responds in a negative tone. He has zero client facing skills and should not be front office. Feels like he is unhappy with his job, nevertheless, he should not take it out on the guests and just find something else that he wants to do. Highly recommend he finds something that does not involve engaging or conversing with other humans.||||1. Check-in: 0/5 (We would rate them negative (-5), purely on our experience with that Duty Manager (CGS) at 9:30am)||2. Room: 1/5 (Dark, Gloomy, hazardous vases on side tables positioned for you to accidentally drop them, recommend you move them to safe corner on the floor, and place them back ahead of check-out, full of fancy looking impractical furniture, only the bed was practical)||3. Room Amenities: 5/5 (They have everything relevant and in good condition)||4. Check-out: 5/5 (Smooth and thankfully another person attended to us)||5. Location: 5/5 (Walking distance to museum, tram, city-centre, popular restaurants)||6. Will recommend this hotel to friends: No and will not stay here again.||||Strongly request the Hotel GM (CM) to observe/review this individual and make relevant changes, especially, as we are not the only victim of this person’s lack of work ethics. Furthermore, this one individual's negative behavior diminishes the good work and credibility of the institution, brand and the rest of...

Hotel: Museum Apartment Hotel, Wellington Add: 90 Cable Street, Te Aro, Wellington 6011

We had a smooth and pleasant experience through-out all cities across NZ. SADLY, not the case at the Museum Apartment Hotel at Wellington. And remains as our one and only terrible experience in NZ. Big regret staying here, as we thought it was a reputable hotel.

Our check-in experience was terrible, ruined our sentiment a little bit and wanted to escalate it to the GM that same morning, but decided against to not let this individual spoil the rest of the day for us.

The Duty Manager’s (CGS) unkind and rude behavior was unwarranted. We were more than appalled to learn later that he was the Duty Manager (we originally thought he was just part of the reception crew), as he is not qualified nor trained and highly immature for that important role. He failed and did not deliver as the Duty Manager. His colleagues are far better suited. Worst experience with any Hotel personnel.

Shame on the Hotel’s General Manager (CM), who seems oblivious to the public view of this individual. Evidently, from reviewing the google reviews, we are not an isolated victim of this Duty Manager at the hotel and yet he is still allowed to repeatedly treat guests in an unprofessional and unethical manner. He lacks work ethics, and he simply cannot deliver what he says he will do or even expected to do. An epitome of a bad apple in the crate.

This specific Duty Manager (CGS) - he exudes aggression and is unapproachable. Whilst walking towards the check-in counter, we could feel his negative energy. We were trying to angle for the lady to assist us, however, he elected to respond to our check-in. No smile, does not look up from his screen, continues to sound sour and monotonous at 9:30am in the morning. If you ask him a question related to your stay, he gives “parrot responses” and responds in a negative tone. He has zero client facing skills and should not be front office. Feels like he is unhappy with his job, nevertheless, he should not take it out on the guests and just find something else that he wants to do. Highly recommend he finds something that does not involve engaging or conversing with other humans.

Check-in: 0/5 (We would rate them negative (-5), purely on our experience with that Duty Manager (CGS) at 9:30am) Room: 1/5 (Dark, Gloomy, hazardous vases on side tables positioned for you to accidentally drop them, recommend you move them to safe corner on the floor, and place them back ahead of check-out, full of fancy looking impractical furniture, only the bed was practical) Room Amenities: 5/5 (They have everything relevant and in good condition) Check-out: 5/5 (Smooth and thankfully another person attended to us) Location: 5/5 (Walking distance to museum, tram, city-centre, popular restaurants) Will recommend this hotel to friends: No and will not stay here again.

Strongly request the Hotel GM (CM) to observe/review this individual and make relevant changes, especially, as we are not the only victim of this person’s lack of work ethics. Furthermore, this one individual's negative behaviour diminishes the good work and credibility of the institution, brand and the rest of...