Abaco On Jervois — Hotel in Waitematā

Nothing short of a nightmare experience, leaving me seriously sleep deprived all day at team meeting. There was an unfortunate power outage in Freemans Bay according to manager Jessica. I communicated my discomfort via email at 3.45am when I awoke to discover power meter box in my studio making a buzzing noise. The aircon, phone, internet, lights not functioning in my studio room. I went outside to discover the above floors still had power supply. I went to the office to use the external intercom phone to awaken the manager, this system also not operational. I returned to my room leaving door & windows open to allow air circulation, however my personal safety was compromised. Coincidentally meaning I wasn't about to get a rested nights sleep. I whiled away the next few hours doing emails to management about my overnight experience. I decided to take a walk once daylight returning to shower, discovering the water was cold. I probably woke other guests from there slumber with my squealing whilst cold showering. The office opens 8am & I departed 7am without speaking to management. My emails however alluding to time & my availability. The responses came via email with an initial offer of a room upgrade which failed to impress me & my manager. My response was I felt a full refund was warranted. Jessica assured me she had authority to act on behalf of the owner stating they own the property & she manages the property - really badly in my opinion. Rational given by Jessica was that as the business was not going to get any compensation from power company & hours that I had spent in room prior to outage, Jessica felt all things considered a 50% refund was warranted, I strongly disagree - let all...

Nice and close to Ponsonby and the city but unfortunately let down by poor housekeeping and noise. Dust on top of cupboards and shelves, towels that were so frayed that I got caught in them while drying myself, hairs on bathroom wall from previous occupiers and mould in shower. Fridge door was unable to be closed when I arrived as it had iced up so much. Also very noisy fridge (high pitched whine) and got woken up at 5:30 by rubbish collection and at 12:30am by other tenants walking along balcony on other side of building. I wrote 'clean me' in the dust on the shelf with the glassware on on my first day and it was still there when I left 5 days later. Also arrived back at the hotel one day to find I was missing my tea-towel and bench cloth and the maintenance door into my bedroom was left unlocked and open so anyone could wander into my room. Hope they fix these basic maintenance and house keeping issues before the place goes downhill as it's...

Abaco suited me well. Travelling alone from Melbourne to Auckland to reunite with old friends, most of them residing in a relatively short distance from Ponsonby. Fifty-plus years ago, I lived a short distance away on Curran Street, so there was a nice familiarity. Sheryl, host at Abaco, was very welcoming and fielded a couple of phone calls for me, which helped greatly. As I had told her when booking, my need was accommodation clean and quiet. Perfect. And an excellent shower is a blessing for the traveller. Car parking at the rear helps visitors. Location is great, eateries in walking distance (recommend Honey Cafe on St Mary's Bay Road), views of Auckland's wonderful harbour, and the weather was uniformly wonderful during my stay (March 20-24). I...