"My recent stay at morning side suites and spa was deeply disappointing and suggests a significant decline in standards. There appears to be a notable discrepancy between the hotel's online presentation and the actual guest experience.
Several critical issues contributed to this assessment:
Misleading Representation: The hotel's online images do not accurately reflect the current state of the property.
Substandard Room Conditions: I was assigned a suite without functioning air conditioning (AC), and offered a standing fan as a substitute.
Infrastructure Deficiencies: The hotel uses outdated regular keys instead of the modern keycard system.
Safety Hazards: The tea maker set presented a safety risk due to a damaged plug with exposed wiring.
Hygiene and Maintenance Neglect: The bathroom facilities were in poor condition. The room also had a torn mosquito net, and a door lacked a handle. I also encountered a roach in the room.
Environmental Concerns: An unpleasant odor was present in the room, likely due to malfunctioning bathroom ventilation.
Security Concerns: I observed a group of "rough-looking young men" in the car park, and the security guard did not appear concerned.
These issues indicate a pattern of neglect and a failure to maintain a safe, comfortable, and hygienic environment. I urge prospective guests to exercise caution and thoroughly verify the current condition of the hotel before booking. The hotel management should address these serious udeficiencies...
Read moreThis place is BAD! It smelled damp as soon as I walked in. They tried to cover it up with air freshener but all the hallways and stairways smelled damp! Including the rooms. The wifi was so bad, I could not even get my WhatsApp messages to deliver. I had to come downstairs to do my work. They had cockroaches in the kettles, I made tea one morning to find two dead roaches in my cup, from the kettle. The bathroom kept leaking from the water heater. They need to get new set of towels. They are old and looks dirty. Tv had no remote but I wasn’t bothered. I don’t watch Tv. Some of the staffs were pretty bad at their jobs (calling my room —mixing me up with someone else —and calling someone else’s room instead of me), communication about entitled services were poor. Booked for two but getting complementary for one for everything is sad. The food — some of it were old meals. The spaghetti was old and very disappointing. The English dish was manageable and incomplete. A few staffs were helpful (two from the restaurant and the room janitor and maybe one of the front desk). Mosquitoes everywhere in the room and the AC goes off on its own and everywhere stays hot for a while. Again, the wifi is very disheartening. I may have managed if the wifi was...
Read moreMy husband & i had an awesome time at Morning Side Suites. At first, we were a little skeptical about staying there as against staying in the big hotels but as soon as we saw our room, we were sure we made the right choice. ||Thumbs up for the aesthetics of the hotel! The room was truly beautiful & modern. They have this gorgeous restaurant with good and tasty food. Their staff was very polite and were ready to attend to us. They also have a gym and private bar but we were not interested.||All amenities worked well. Interestingly, the location is very quiet even though the hotel is in the heart of Victoria Island and it was easy for us to access different places on the Island.||Then they have this wonderful spa. Prices were affordable so we spoilt ourselves happy. My husband isn't a spa person but he was also super impressed with their services.||What didn't i like - little program options on TV and maybe the wall color of the spa room but beyond that, Morning Side Suite is like a treasure hotel. ||Budget friendly with great value.||We are definitely going to...
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