Principe Hotel & Suites — Hotel in Bella Vista

Liked · Nothing went well, the only positive aspect which was actually the reason why I picked this property, is that the room was very large and spacious but itself was not enough to compensate the overall disaster.||Disliked · Everything!!!|Staff -barely speaking english and not helpful at all. The hotel was the only hotel who refused by HSBC Premium Visa and they were not able to provide any alternative solution, not even a normal bank transfer.|Facilities - there was a single furniture or appliance in my room which was in DECENT conditions. I firstly was assigned to room 906 but since BOTH the kitchen since and the toilet were broken, they moved us to 908. LUCKILY was in the same florr since no one from the staff came to help us into moving 12 luggages from one room to the other. Additionally, in the "new room" the fridge was broken so we wasted some food when we discovered that everything was warm inside. Compensation? Discount? Aplogies? a coupon for a breakfast? ABSOLUTELY NOTHING FROM THE STAFF|Cleanliness - all the walls, the windows, the curtains, the sheets, the floors and so one were dirty from dust, paint, different black/brown/white tracks. Sheets with dots, sofas with black stains, floor with paint, bed top covered in dust. Look at the state of the iron table or the coffe machine and tell me about cleanliness.|Comfort - the bed were set as queen but were obviously full since we could barely fit in two.|Value for money - the 800€ worst spent in my whole life, when I travel I specifically select only 4 stars hotel for a reason and this hotel was absolutely disgusting|Bonus question - How was the view from your room? - street and lots of cigarettes under my window as you can see, despite the room was for nonn-smokers|Bonus question - Kitchen facilities. First room cold water in the sink broken, I had to burn my hands to clean couple of cups. There was barely 2 forks and one mug despite the room was allocated for3-4 adults, in the first room we did not even have a coffe machine and in the second one the fridge was...

Liked · Nothing went well, the only positive aspect which was actually the reason why I picked this property, is that the room was very large and spacious but itself was not enough to compensate the overall disaster.||Disliked · Everything!!!|Staff -barely speaking english and not helpful at all. The hotel was the only hotel who refused by HSBC Premium Visa and they were not able to provide any alternative solution, not even a normal bank transfer.|Facilities - there was a single furniture or appliance in my room which was in DECENT conditions. I firstly was assigned to room 906 but since BOTH the kitchen since and the toilet were broken, they moved us to 908. LUCKILY was in the same florr since no one from the staff came to help us into moving 12 luggages from one room to the other. Additionally, in the "new room" the fridge was broken so we wasted some food when we discovered that everything was warm inside. Compensation? Discount? Aplogies? a coupon for a breakfast? ABSOLUTELY NOTHING FROM THE STAFF|Cleanliness - all the walls, the windows, the curtains, the sheets, the floors and so one were dirty from dust, paint, different black/brown/white tracks. Sheets with dots, sofas with black stains, floor with paint, bed top covered in dust. Look at the state of the iron table or the coffe machine and tell me about cleanliness.|Comfort - the bed were set as queen but were obviously full since we could barely fit in two.|Value for money - the 800€ worst spent in my whole life, when I travel I specifically select only 4 stars hotel for a reason and this hotel was absolutely disgusting|Bonus question - How was the view from your room? - street and lots of cigarettes under my window as you can see, despite the room was for nonn-smokers|Bonus question - Kitchen facilities. First room cold water in the sink broken, I had to burn my hands to clean couple of cups. There was barely 2 forks and one mug despite the room was allocated for3-4 adults, in the first room we did not even have a coffe machine and in the second one the fridge was...

This place is a joke. Save yourself the headache.

I don’t usually leave bad reviews, but after the disrespect and dishonesty I experienced here, silence would feel like enabling.

Let’s get straight to it: • The Wi-Fi/internet barely worked. It dropped every few minutes, making it impossible to get anything done. For a property that claims to offer internet, this is unacceptable. • The beds were absolutely not queen-sized, they were visibly smaller than advertised. When asked about it, staff gave vague, dismissive answers. • On the second day, the lobby flooded. Not a minor leak, water everywhere. No warning, no apology. It was a hazard. I found myself and my toddler wading through water to exit the hotel.

And now? They’re lying, claiming I never reported the discomfort surrounding these incidents. When I did. I spoke to staff at the front desk and a supervisor named Cesar. I voiced my concerns. I gave them the opportunity to fix it. They chose not to. And now they are saying that since I completed the stay, they can’t do anything. While when I was there, on the property and reported my issues, THEY CHOSE TO DO NOTHING ABOUT THE SITUATION!

So here we are.

This hotel isn’t just unprofessional, it’s shady. The conditions were bad, the customer service was worse, and the fact that they’re now rewriting the story says everything.

If you’re thinking about staying here: Don’t. You deserve better than watered-down lies and false advertising.

The hotel appears to be good value for money but they are not. The best thing about this hotel is the location and their housekeeping and luggage valet team. They deserve a better place to call their workplace. The front desk team either suffers with amnesia or enjoys telling lies.

Unfortunately I didn’t even have the option to move elsewhere because all other hotels in the area were sold out during my dates of travel, otherwise I would have gladly done so. This...