Hotel Ferré Machu Picchu — Hotel in Machu Picchu

For the price and location, this is a great place to stay for visiting Machu Picchu. As the other reviews and videos show, this hotel is literally RIGHT NEXT TO the train tracks; this interesting location, the staff’s service, riverside views, and included breakfast are bound to make your stay memorable.

My wife and I stayed here 2 days and 2 nights on our Machu Picchu adventure. The staff were warm and welcoming and very accommodating the entire time. We always looked forward to the delicious buffet style breakfast and dining with the Urubamba River flowing directly beneath us. However, after a long day at Machu Picchu we wanted to nap and recover. But the paper thin walls, construction across the street, trains coming through at all hours, housekeeping working and playing music loudly, and tourists walking around town, we lay sleepless for a couple hours before giving up. The nights weren’t much better; while the housekeeping noise was gone, trains rolling through outside our window and other tourists coming in late prevented a good nights sleep both nights we stayed.

We greatly appreciated the cleanliness and hospitality of the hotel and staff. Several times we asked for more towels or toilet paper (which was left unstocked) and we were always quickly accommodated. Overall the staff hospitality, natural ambience, and food turned our almost negative experience into several...

I almost never leave reviews as I know negative experiences happen and are nobody's fault but this is one of the worst hotels I've stayed in. It is super loud, you can hear everything being said in adjoining rooms and especially the lobby. Our reservations, which were made 2 moths ago were lost. I understand this happens to hotels and travel companies that provide the hotels so I was willing to give them patience until they put us in the basement right below the lobby so every word spoken by and to the front desk staff echoed down the open stairway to our room. I will beg our tour company to never use this hotel chain again. The front staff was unwilling to assign us to another room even though there was a group of 50 plus people that showed up at 9:30 pm, making all kinds of noise that they could have put together in the room we were in. 5 of the 6 basement rooms were already assigned to this group, just add one more. We checked in at 4 pm by the way, and again this group came at 9:30. The noise started again at 4 am when guests started to check out and the staff made no effort to be quiet. Do not use this hotel if your goal is sleep. Paper thin walls and a floor plan that echoes throughout will keep you from that goal. Also, I can't speak for how the rooms are in the upper level but in the basement you don't control the temperature so ask for...

I wouldn't recommend this to friends or family at all.

LOCATION: First off we're RIGHT ON the train tracks (I mean the hotel is called Ferré after all). So every time the train passes you not only hear it, you feel it. But at least we're a short walk away from everything.

ROOMS: We ended up in a small inner room where the only window opens out into the communal hallway by the elevator, so it doesn't make sense to open it. But even if it was a real window to the outside of the building, regardless we shouldn't open the window, because the mosquitos are really bad in Aguas Calientes, and there's no bug screens on any windows. That wouldn't be a problem except there's ZERO VENTILATION. Not a fan in the bathroom, or any way to circulate the air in the room. After a shower it quickly becomes so hot, stuffy and humid that we ended up leaving the door to the hallway ajar to get some airflow!!! Crazy. They don't even provide a hair dryer.

Service at the front desk seems fine. Not by any means exemplary.

Our Inca Trail tour company booked this hotel for us. My only feedback to them would be to not book this hotel for their guests again, because otherwise this has been a fabulous trip. Only this hotel has been the one thing to mar...