Inka's Rest — Hotel in Puno

✅️ New beds, warm sheets. Individual light and enough plugs that are not too loose like in most parts of Peru. Clean enough. Kitchen well equipped and big. Hot water (heated by gas, but low pressure), toilet paper and soap available in bathrooms. Very well located, next to museum (you have to go to see the mummies in Carlos Dreyer museum) and to really cheap restaurants (7 soles for a whole meal!). Good price. Includes breakfast (6:30 to 10:00): yogurt, sweet popcorn, milk, coffee, pinapple juice, coca leaves, hot water, 1 pancake, 1 egg, bread (as much as you want), butter and strawberry mermalade. Wifi works ok, not very strong. New and big lockers made of wood. Hangers in the rooms.

❌️ Rooms with very little space between the beds. Plugs in the kitchen are loose and don't work well. Smell in bathrooms and some parts is a bit unpleasant (chemical product). Very weak light in the bathrooms. No keys, you need to wait the staff to open the door even to leave the hostel. Staff is indeed very disorganized and unfriendly. Felt like I was really annoying them when I ask a restaurant recommendation and toilet paper refill. No need to be friendly, just cordial. Don't treat your clients like you are doing a favour. You are a service provider after all. They also didn't let us leave while they checked again if we paid everything, even though we had it all ready minutes before and needed to leave immediate for the tour. They also refuse to give any receipt, invoice or proof that you paid already. I did ask and had to take a picture of her handwritten note that we paid to...

We stayed for a few nights at Inka's Rest B&B. It was an ok place to stay in Puno.||||The location is tucked down a quiet alley, which is nice, but it's a bit far (15+ minute walk) from the tourist centre of town.||||The staff are really nice, they were willing to help us out in any way.||||When we checked in, the rooms we booked weren't available so they offered us 3 rooms instead of 2 to ensure we had sufficient sleeping space. ||||The rooms were reasonably big and spacious with beds that were firm but comfortable. The rooms are not heated so be prepared for that if you're there during winter months. The hot water ranges anywhere from nonexistent to too hot and in ample supply... I couldn't decipher what it depended on though.||||The included breakfast was basic but ok. There's an unlimited supply of tea and coffee, bread, tomatoes, cucumbers, butter and jam. The staff will also cook you eggs or pancakes on request. ||||The wifi was nonexistent in the room but worked reasonably well down in the common (breakfast) area. ||||There is also a covered rooftop terrace with lounge furniture, a billiards table, and a foosball table. Our kids enjoyed playing up there.||||The front door is always locked so you often have to wait for a staff member to come to let you in or out, which is a bit of an inconvenience, but a nice security measure.||||I'd consider staying here again...

Unfortunately i got very bad itching when i used the bed. I went to tell the owner in a polite way, I was still doubting to ask for a change of sheets or leave, but she started to say very bad things about the cleaners, and when I showed her several hairs (even looking like pubic hairs) on places where i had not touched the bed, such as the space between the pillow and the pillow cover, she denied that those were 'real' hairs, while watching them. She ended up shouting at us, first telling us to pay, and when I said that was no problem, but that I would write a review, she told us to leave without paying and that I had no right to write a review because we had not spent the night there.. Very bad experience, there are much nicer and welcoming hostels in Puno !...