Focus rooms — Hotel in El Nido

If I could I would not even give this hotel 1 star ! It was such a horrible experience.We got Room nr2 and it had a very bad smell of old smoke and mould. I got dizzy within 5min. When we informed the stuff about it they started to spray airfreshner which made the smell all in all even worse. I told them that I have breathing problems and can't stay here. All rooms (4) where booked and they couldn't give us another room. There solution was to leave and double pay another hotel and they would put our room up and if someone else books it, we would get the money back for the days someone else would have it. We weren't happy with that solution as we don't have the money to double pay another hotel for 3 nights! So we had no choice then to stay...the rooms don't have a TV or Kettle. We left the room door open over night otherwise I couldn't have slept at all. We had already so many mosquitos in our room (as the stuff leaves the door open for cleaning that it didnt matter if we have a few more in the room.The next morning we were hopeful to transfer into another hotel ( as we thought maybe someone will book it) as little as we knew ...We had to stay 3 full nights! We were both really tired during out first nightmare night that we decided to come back and have a little nap, but as they are building more rooms they were renovating all day. Resting during the day impossible. We changed to room nr 1 on that day and we went a bit out as we couldn't rest anyway. Mitch the manager told us that our luggage will be in our new room,when we come back ,so we don't have to worry about that. When we came back the receptionist handed us 2 keys and said very rude that we need to move the luggage ourselves. Which was fine to us,as it was next door. But it all shows how little interest the stuff had to help us with anything! There were stains on the bedding and it smelled like old sweat ( at least room nr 2 was clean ), so we complained again the receptionist just said it's all clean and ignored us.after insisting to come with us and we showed her the dirty bedding she was only talking Tagalog to herself ( I guess she was swearing in front of us ) and changed it eventually. However the room still wasn't clean but the bedding , so we could at least sleep. The breakfast was cold every morning and was very basic. We were soooooo happy to leave after 3 hororr nights! If I could I would give this hotel -10 stars. The only positive thing is that Mitch was friendly and professional and even offered us a discounted tour. However it didn't make up with what our stay was there. Unforntualey it didn't feel like holiday at all. We decided to take this hotel due to the amazing reviews and were really excited, but after staying there we think the reviews must be manipulated or fake . This is an honest and genuine review about this hotel. Don't make the same mistake and ruin your precious holiday and time...

We got Room nr2 and it had a very bad smell of old smoke and mould. I got dizzy within 5min. When we informed the stuff about it they started to spray airfreshner which made the smell all in all even worse. I told them that I have breathing problems and can't stay here. All rooms (4) where booked and they couldn't give us another room. There solution was to leave and double pay another hotel and they would put our room up and if someone else books it, we would get the money back for the days someone else would have it. We weren't happy with that solution as we don't have the money to double pay another hotel for 3 nights! So we had no choice then to stay...the rooms don't have a TV or Kettle. We left the room door open over night otherwise I couldn't have slept at all. We had already so many mosquitos in our room (as the stuff leaves the door open for cleaning that it didnt matter if we have a few more in the room.The next morning we were hopeful to transfer into another hotel ( as we thought maybe someone will book it) as little as we knew ...We had to stay 3 full nights! We were both really tired during out first nightmare night that we decided to come back and have a little nap, but as they are building more rooms they were renovating all day. Resting during the day impossible. We changed to room nr 1 on that day and we went a bit out as we couldn't rest anyway. Mitch the manager told us that our luggage will be in our new room,when we come back ,so we don't have to worry about that. When we came back the receptionist handed us 2 keys and said very rude that we need to move the luggage ourselves. Which was fine to us,as it was next door. But it all shows how little interest the stuff had to help us with anything!||||Disliked · There were stains on the bedding and it smelled like old sweat ( at least room nr 2 was clean ), so we complained again the receptionist just said it's all clean and ignored us.after insisting to come with us and we showed her the dirty bedding she was only talking Tagalog to herself ( I guess she was swearing in front of us ) and changed it eventually. However the room still wasn't clean but the bedding , so we could at least sleep. The breakfast was cold every morning and was very basic. We were soooooo happy to leave after 3 hororr nights! If I could I would give this hotel -10 stars. The only positive thing is that Mitch was friendly and professional and even offered us a discounted tour. However it didn't make up with what our stay was there. Unforntualey it didn't feel like holiday at all. We decided to take this hotel due to the amazing reviews and were really excited, but after staying there we think the reviews must be manipulated or fake . This is an honest and genuine review about this hotel. Don't make the same mistake and ruin your precious holiday and time...

Very mixed feelings about this place. Loved the location and staff! Breakfast was really good, layout is small and cozy.

What's not cozy though, is the constant construction going on around the place, well into the night time. Hard to relax with grinders constantly going off, one night they were grinding untill 2am-3am. You're not informed about this of course, nor is there a disclaimer anywhere about it. I can't complain about the day time work very much as stuff needs to get done, I think everyone could agree but, the night time work is a deal breaker for me.

Second thing I had a issue with was that our room had some mold. Above the vent in the washroom and around the aircon. Our neighbor also complained about mold but it was on the mattress in their room. Now to be fair the mold could have been a previous situation, not really sure. There was for sure mold stains on the bed dressing though so regardless, just to make things look better and make customers feel better about their stay. The sheets should have been replaced.

I will personally not be staying here again when I return, place needs a bit more work before it will be worth it.

I didn't ask for a refund or a credit, and it would have not changed my opinion if I recieved one. They are very accommodating so incase you have concerns or complaints I'm sure they will get you right.

Thanks for the stay and...