Hotel Sogo Fairview — Hotel in Quezon City

I had booked a room for four nights, but upon arrival, the cleanliness was so bad that we checked out within 30 minutes. The hotel staff told me everything was fine on their end, but the refund process would have to go through Expedia, which I used for booking.

When I contacted Expedia, they claimed they couldn't get in touch with the property manager to confirm my refund. The only positive thing about this hotel is its location. Unfortunately, that's where the positives end. Upon arrival, the hotel was filled with a strong stench of alcohol and cigarettes, which made the stay unbearable. The cleanliness was terrible, and the overall experience was disappointing.

This poor quality of service and the unpleasant environment ruined what should have been a relaxing trip. I will not be returning to this hotel and wouldn't recommend...

april 15, 2024, me and my wife checked in at 5:00 am, we are on a business trip, so tired, we are on the way to BIR, so since it is still closed, we decided to take a rest and check in, surprised that the room was dirty, no toothbrush, toothpaste, soap tissue! and most of all no towel, we noticed that there was a towel hanging with a lot of blood on it! so it means that the room was not even trurned over.

i was so disgusted by seeing blood on the towels, used by previous guest? horrible! i ma calling the attention of the management, so what happened to the toiletries? and supplies? i guess someone from your workplace is taking the supplies home.

so good? so clean? i do not think so! clean up your acts, what i saw s unacceptable!

i m very disgusted and very disappointed! i will never again com to this horrible place...

1 star is too high already they deserve a 0. Bad customer service, 40 minutes to deliver room service, the sheets and pillows are dirty when you first walk in, the sink and shower go down slowly or not at all, they play the loudest music in the hallways that keep you up at night, charge you extra when you need more pillows and blankets, they cleaned our room and LOST our stuff, their dishes are dirty and there's stuff floating in the water, the food serving sizes aren't even enough to fill a child, the shower water is never warm and you're lucky if it's even lukewarm, their is hair from the past users still stuck in the bedsheets and pillows, good luck if you're staying here because it's definitely not so good or so clean. Would...