Rainbow Apartments 2 — Hotel in Krakow

One of the worse experiences we ever had. We overslept, which is fair... we didn't leave the room at the right time. But at 11am when we were supposed to leave, a man knocked the door and omg. He was one of the rudest person we ever spoke with, he was shouting at us for minutes and minutes. We asked for 30 min to get ready once there was 3 of us and he said yes. 15 minutes later he knocks in, gets inside the room and starts screaming again. He gave us the phone to speak with the boss, the boss agreed to extra 10 min and we offer to pay any extra. He took the phone from my phone hands and said that he was the boss and he wasn't given us 10 extra minutes. When we were leaving, he locked the the door from the inside so we couldn't leave the place. He still screaming and checking the room and we were all locked inside. Place isn't very clean and the staff super rude. He also deleted our booking.com stay from the app so we can leave a review there.

Avoid,...

We don’t mind basic & old fashioned if it’s spotlessly clean. The rug by the bed was filthy, shelving in the bathroom had dirty tea towels on & a used plaster on the mezzanine ceiling from previous occupiers. One of the toilet cisterns had been broken & stickers were put over the crack, I could go on but you get the picture. It’s in a trendy spot in the old Jewish quarter, perfect for night life & shot bars which were great but I get the feeling they think all Brits will be drunk & not care what the apartment is like. A bit of TLC & it would be ok, throw out the old soap dispensers/shrivelled up air fresheners, plastic flowers, shower curtain, rugs & put fresh linen on the bed, what a difference...

They do not clean the apartments after every client. Believe me, they do not change bedsheets. Something never seen. Horrible experience. Impossible to talk with the owners. They always answer that everything is ok and that you are trying to avoid paying for the apartment. Take care because Rainbow Apartments 1, 2, 3, ‘premium’ etc are the same people (The same logo, the same phone numbers, etc). Some friends were in an apartment and we in another different apartment but the contact person was the same. One more thing: Never give them your...