Plac Nowy 1 | Restaurant & Cocktail Bar — Restaurant in Krakow

Terrible - traumatic -horrible experience!! We were 4 people and arrived at 23:00 and the kitchen was closed so the waiter was in a rush to clean and just leave the work place. We asked for beers they brought them and ask to pay immediately... So we paid and also we gave a generous tip to the very kind waitress that brought us the beers. Let me clarify I had a kebab and since the kitchen was closed I was tempted to give it a few bites specifically 3 bites!! It was one single kebab I shared with my friend (we didn't know it was not allowed). And it is completely understandable, that is not allowed, even if was three bites and one single kebab and only two us us bitting it... What could never be acceptable is what happened next: The other waiter approached to us literally screaming!! He was furious and screaming all over the place!!! yes the guy with the dyed hair, we were embarrassed because all the rest of the people in this same restaurant were there hearing this guy screaming and we couldn't pronounce a word, everybody's jaw dropped, we were paralyzed in fear!!! We apologized immediately and try to calm him down, as it was clearly a psycothyc episode, but he continued yelling at us and he asked us to leave!! Yes, of course because we already paid and gave them a tip and we were just tourists, so yes is okay to not leave them even finish their beers and try to kick them out!! All the rest of the people were witnesses of this situation, and also of our polite and calm reaction trying to calm this violent person. Yes, instead of just kindly tell us is not allowed to eat in the establishment, this is what really happened!! I have made several reviews during the last ten years and I only left reviews if the place is good., you can see not a single review of mine is problematic. But this time is different, this waiter verbally attacked us, it was a violent episode, never went through such horrible traumatic experience as this in my life before! So yes this time for the first time in my life I'm leaving a bad review. But was the first time in my whole life and traveling around the whole world that I encountered such a barbaric treatment. But we'll there's a first time for everything, I appreciate the experience as learning and growth. But never under any circumstances, nothing gives you the right to treat people as you did!!!

Picture of the kebab that provoked everything, all wrapped and covered , but this was not enough to avoid all the verbal abuse we went through... also date and hour 🧐 Thanks for the trauma and abuse. The beers...

A Decade of Decline

Over the past decade, I've made it a tradition to visit this establishment every two years, and I can say with certainty that the deterioration in quality has become impossible to ignore.

What was once a respectable International restaurant has morphed into a confused culinary identity crisis. The current menu looks as "pan-Asian" but delivers nothing more than pale imitations of authentic dishes. These adoptions lack both authenticity and execution, while a few Italian and Mediterranean offerings from previous menus linger on like uncomfortable reminders of a better past.

The service issues are equally troubling. The staff appears untrained in even basic restaurant protocols—white wine chillers sit with only ice and no water, guests are largely ignored after being served, and wine glasses remain empty without offers for refills. These fundamental service failures suggest deeper problems with management and training.

What disappoints most is not just the decline itself, but the wasted potential. Having witnessed this restaurant's former glory, the contrast with today's experience is particularly stark. Unless significant changes are made to both the confused menu concept and the service standards, I cannot recommend what has become a shadow of its...

The food was an average experience, my food (Chicken Saltimbocca) wasnt good, but my wife's duck with cherry sauce was really good, so 5 stars from her and 2 from mine, would give and 3.5 star review.

The waitress was really good, polite, efficient and speaks English quite well.

The only reason i'm not giving a good score is the completely disrespect of the current COVID rules and the health of your costumers. No single employee was using a mask, none, zero!

This is outrageous, we are facing more than 50k cases of covid daily and you act like that?

I'll report this actions and never come back. I'm sorry about that, but safety first!

Replying your answer:

I'm picky with food and I'm aware with that, i never would leave a bad feedback if we only that.

Regarding the safe procedures:

Being vaccinated don't make you immune to COVID-19, just make the symptoms lighter. It's possible that your employees get COVID and be completely asymptomatic, still they are vectors and can transmit. They deal with hundreds of people everyday, they can infect a lot of people without knowing. Adding to that, the current rules states that they are required to use masks, even...