We booked and paid for 3 nights then spent 2 hours driving/ walking round Faro to find the place . We asked a million locals ( useless exercise )then came across it by chance up a side street .Theres a plaque on the door with the name about the size of a postage stamp. Place was in darkness — deserted — no sign of life .||We had a PIN number — no good !( nowhere to punch the numbers in!!)||Piece of A4 blutacked to the door — “ we are temporarily away” !,,||What does that mean ? — an hour ?— 2 days ? — a month?||By now it’s dark but hold on - there’s a tel no to ring!||We try it 7 times on 2 different phones — it doesn’t even ring out — unobtainable!!!||We find a cafe with WiFi and cancel the booking just after 10pm- at least we’ve saved the payment for 2 of the 3 nights !— we spend the night in the hire car ( Fiat 500 ) - not recommended. ||Next day I complain to booking.com— they say the owner/ manger was waiting for us until midnight ( NOT TRUE)— they question whether we actually DID turn up !!||But I have them there - I took a photo of the message on the door ( obviously timed and dated) — next morning we go back and the owner/ manager is there !!!||He’s polite and apologetic in all fairness and says he will recommend a full refund ( which we got )— I explain that his system doesn’t work .||Then he gestures for me to follow him upstairs - he takes me to the room which would have been ours — someone has slept in ONE of the single beds !!— was it us ?||I explain to him that it must have been Goldilocks and ask him if any porridge is missing from the kitchen—- he doesn’t understand ( and neither do I ) —...
Read moreDon't go there. There are bedbugs everywhere!!!!!
I stayed there for one night (in the side building) and I needed to leave in the middle of the night because there have been bedbugs everywhere: under the beds, on the walls, in the doorframe, .... I have never ever seen something like this and I was travelling a lot around the world. I needed to pay for another hotel and for laundry because I needed to clean EVERYTHING. I came back in the morning to complain. There was no manager because both of them needed to work in another job. The employee (she was very nice) tried to contact them but they only messaged her. They didn't call or showed up. They argued that the bugs have been woodbugs. That was just a joke. I got bitten everywhere and woodbugs look very different (just look on the photos I took and you can see that those animals are bedbugs). They refund me 30 € for the night but not more. I would expect that they give me at least half of the extra money I needed to spent for cleaning and new hotel (in total it was more than 100 €). So if you want to have nice and relaxing vacations, DO NOT...
Read moreI stayed there for one night (in the side building) and I needed to leave in the middle of the night because there have been bedbugs everywhere: under the beds, on the walls, in the doorframe, .... I have never ever seen something like this and I was travelling a lot around the world. I needed to pay for another hotel and for laundry because I needed to clean EVERYTHING. I came back in the morning to complain. There was no manager because both of them needed to work in another job. The employee (she was very nice) tried to contact them but they only messaged her. They didn't call or showed up. They argued that the bugs have been woodbugs. That was just a joke. I got bitten everywhere and woodbugs look very different (just look on the photos I took and you can see that those animals are bedbugs). They refund me 30 € for the night but not more. I would expect that they give me at least half of the extra money I needed to spent for cleaning and new hotel (in total it was more than 100 €). So if you want to have nice and relaxing vacations, DO NOT...
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