Hotel Carvoeiro Plaza — Hotel in Lagoa

I can't recommend staying there. The only thing this hotel has going for it is the location, which is as close to the beach as you can get with little shops and restaurants around. Which also means you might get the full blast of music outside if there is a lot going on. We had a DJ by the beach, so it was quite load. There was no way I would be able to get any sleep before 1am, which was fine as I was quite happy staying up anyway. I also felt it was quite overpriced and quality of anything doesn't seem of much concern to the owner. The rooms are quite horrible and need renovation asap. Felt a bit like staying at a youth hostel. Bathroom looks a bit like it has travelled through time. The hair dryer definitely has and was pretty much useless. Breakfast was ok. Nothing exciting but quite standard / edible. I wish I would have met the staff other reviewers speak very highly of. Unfortunately I had a very bad experience. As I had a car I needed a hotel where I could park. So before I booked the room I called them to ask if they had parking. They said they did, so I made the booking. When I got there, there was no parking available as they only have six small spots. People park as they come and go, so there is no guaranteed parking, which the member of staff failed to mention on the phone. This wouldn't have been so bad, hadn't they been so terribly patronising in person. Telling me, oh well, on the phone was earlier on the day, now it's different. I had also asked them during my online booking if I could have a double bed rather than two separate ones. No one got back to me. I asked again in person. There were none available, which is fine and can happen. But again the tone of voice of the response was very condescending telling me, oh well, that's what you booked, isn't it? We asked if they could fix the beds together so they wouldn't keep moving on the tiled floor (this is standard at other hotels and they can easily do it), which was met with yet another smirk and smart response. I understand not all staff can always be in a super happy mood. But as a guest, I should be able to expect to be treated as such and not talked to like I'm a nuisance. As I am paying for a room, people can at least be friendly and try to be helpful, which wasn't the case here at all. There was no feeling of being welcome. I truly believe that because of the location, they don't care at all, if the rooms are stuck in the 70s and staff is down right rude, because they will always find people to book their rooms anyway. Shame really. Could be such a lovely place to stay. Oh, and the chair on the balcony was broken. Could be a slight health and safety issue there. I will definitely never ever stay there again and really hope they read their reviews and take the feedback into...

The staff in this hotel, going off the previous reviews, are very nice and welcoming. However, it is easy to be nice and welcoming when everything is going according to plan. When there is an issue they come up very short. Extremely unhelpful.

The pool was under construction for the whole duration of our stay. I may have misinterpreted information when booking, but it definitely wasn't obvious. On the hotels own website, it said “pool open 25April”, we arrived in May.

We don't get a lot of holidays and a pool was really the only deal breaker for us so we wanted to cancel, they offered to move us to a "Sea View" room at a further cost. This is important, because later they would claim they offered us a "Free" upgrade to sea view room which was slanderous. I asked for a 50% refund as we were going to have to go somewhere else, they refused and said we would be given nothing.

We stayed the first night, and in the morning we were woken by the noise of the pool being re-tiled at around 8am. Another bad point for this hotel was the bath shower, I'm quite athletic and I was struggling to step into it. Definitely not recommended for older people, certainly not for people with mobility issues. We decided to vacate the property after breakfast, which was alright.

We had a super time after we got to our next hotel. Carvoeiro...

Let me start by saying that this is actually quite a nice hotel. The staff are accommodating, the rooms are nice and the location was seemingly perfect. However, we booked in for a stay here mid-week and had a terrible sleep due to a stage set up about 10-15 metres away from the front of hotel pumping music all night long. And when I say pumping, I mean all our room doors were shut and it was like we were standing in the middle of a club. The worst part? It was a a DJ playing to no crowd 😅 (the entire square and beach was empty). I eventually went to speak to the staff at reception to ask when we could expect it all to wrap up and they rolled their eyes and told me they get noise complaints every night but they could do nothing about it. Fair enough it’s an awkward situation as the hotel can’t control what’s going on in the main square and beach, but guests are paying $250+ a night to stay here, so an eye roll doesn’t really seem like an adequate response? Essentially, unless you want to pay $250+ to stay in a room that sounds like it is housed in the middle of a nightclub playing awful r’n’b from the early 2000s, save your money and book elsewhere - I wish someone had given me a...