Hotel Açores Lisboa — Hotel in Lisbon

The GPS sends Uber drivers to the back of the hotel -- so be warned. The restaurant was surprisingly good for dinner. However, the trouble really started once I checked in. I was on business, so I needed to look smart. The room did not have an iron (this is a four star hotel). I called the front desk and they don't have any irons for guests. They offered that I could use the one day laundry service to get my shirts cleaned and pressed. Not much good for the next morning. Then I decided to read a book while in bed. The bedside light was extremely dim so that reading was not possible. However, it turned out that a previous occupant of the room had removed enough hardware so that the lamp shade could be removed, thereby letting the light shine forth (and so I could read). In the morning, I found that the shower valve is one of those that moves from extreme cold to extreme heat with the slightest touch. No hair conditioner (only shampoo, shower gel and body lotion) provided.

At breakfast, another member of our group revealed that there was a bright light outside their room and the curtains did not block the light. It seems that the blackout curtains were missing.

The coup de grace was that one of our group was bitten by bed bugs. The hotel did reveal that their room had had an infestation of bed bugs two weeks earlier, but they had cleared it up?? Two days later, in another room, on another floor, another member of our group was bitten by bed bugs.

In short, I'm not going to be staying...

They lost the room reservation despite having email confirmation. The AC was broken in the room so we had to move. In the new room the AC cover fell off and almost hit me in the head. The pillows are terrible. Also, the restaurant waiter for breakfast is very rude. There were other things but this hotel is not 4 stars. Dont stay here.

Edit to their response: I booked through their corporate website with a conference code so their reply about me using some other platform is incorrect (shocker that they are incorrect again!). Additionally, I called soon after making the reservation to confirm the bed situation and the first person I spoke to seemed to have trouble finding the reservation and got a colleague who spoke better english. That guy then confirmed the bed situation so I assumed I was all set and the issue was simply a language issue. That was clearly another opportunity for them to be proactive and say "hey, this guy is calling, but we can't find the reservation so I should figure this out." But no, the guy on the phone confirmed my room assignment without looking at the reservation.

Also, the beds are terribly hard. They let us run out of toilet paper. One of their elevators was also broken down and out of service for part of the visit. The list goes on and on with issues here. And this was the consensus of the conference attendees I talked...

Great customer obsession and hospitality

With 55 people we had a 3 days (2nights) business offsite at Hotel Açores and are extremely satisfied. The communication with Rita from Hotel Açores was very smooth and fast. All questions were answered quickly and Rita anticipated our needs.

The hotel itself is better than many reviews say. The bar / restaurant area is renovated, nice and welcoming. The breakfast was great, had a good variety and the staff is very friendly and helpful. Only the coffee can be improved. The coffee machine in the breakfast area and in front of the meeting room is actually terrible and not meeting Portuguese standards. Some of us went to a small café down the street for a proper espresso.

The rooms are good and spacious. When windows are closed you can’t hear the airplanes which are flying low. I slept very well both nights and didn’t receive any complaints from our group of 55 people.

The location is not in the city centre, but the metro is literally in front of the hotel and taxis are cheap.

All in all we can would book it again and can recommend it. Special thanks to Rita from Hotel Açores. She demonstrated great customer obsession, was always available and willing to help. She anticipated our needs so that we were overall very satisfied and everything went...