Hotel Bocage — Hotel in Setúbal

Unfortunately this has to be the worst hotel stay ever. Even despite only paying €25. RACIST STAFF , POOR CUSTOMER SERVICE AND CONTRADICTIONS THROUGHOUT. ||The price was secured through Expedia, however the hotel refused to honour the price, insisting we paid the local rate of €47. However, they went back in there word. ||At check in the staff were particularly rude and rushed to deal with us, despite the hotel been very quiet. ||The room itself is quite modern , however was located next to a noisy laundry and the air conditioning towers - therefore very noisy. An amount of mould and condensation was around the windows, despite them having double glazing. ||Parking is on street, and at a cost of €1 Per Hour, despite the site showing limited parking available as oppose to none. ||Breakfast is simple - toast, ham, cheese and some cereals. With Juices, Teas and coffees available. ||However , the stay was massively let down by the awful customer service and I mean awful. Staff were racist referring to us as stupid Brits after a genuine complaint. ||On the morning of leaving the sewage system gave in... meaning that the bathtub, the sink, toilet and a pipe from the floor started to fill up with excrement. Leaking onto the floor, and into the bedroom space. ||Having made staff aware of this, the owner quickly came to the rescue with a wet vac and hoovered it all up, however insisted that I helped him and would not let me leave. ||The problem began here! We had nowhere to shower. Staff offered us another shower , however our clothing had been soiled and the shower was from a room that had just been vacated. ||When it came to payment, they argued and shouted between them for about 20 minutes as we wanted some form of discount. None was given! The only thing given to us was a mouthful of insults and when it suited the staff ' we don't speak English sorry'. ||We were not after discount to be awkward or tight but because of the poor experience we had. ||The staff were more bothered about phoning the police if we did not oh right away. ||In the end we gave in and paid because our time in the parking meter was running out!||Not even a sorry from the staff, the only advice they gave us was ' if you pay cheap what do you expect'.|||Honestly ... Never again at this...

Room was ok, bed and pillows not really comfortable at all and we both were actually sore in the mornings being side sleepers. The shower glass divider does nothing to block water from going all over the bathroom, leaving the floors completely soaked after each shower. The breakfast service staff are friendly but front desk staff only say "Bom dia" if you say it first and there's no smiling with their service. Also, we had tried to check in early as noted in a message that was put through with our reservation but when we got there, they acted as if they never saw it and told us we needed to leave and only come back at the directed time, and they wouldn't hold our luggage either but during our actual stay we saw the luggage of other guests being held near the desk on several other days. The breakfast service is fine and decently varied but nothing spectacular and the coffee was one of the worst we had and decided not to drink it after the attempt despite staying for 6 nights.The location, however, is great being in the historic city...

It a very well located hotel, but there are some things to improve. First, the breakfast is poor, only orange juice (powder), some bad coffee, regular bread and industrial croissants. Second, there is no heating in the rooms, only one air conditioning machine which don't work very well. Third, the internet connection is very poor and slow in the rooms and not existing at all at the breakfast room. Some positive things, the staff was really friendly and helpful with...