Luna Esperanca Centro Hotel — Hotel in Setúbal

We were charged €16 as a city tax upon arrival, which wasn’t listed on the invoice or mentioned on the website—be aware! The room was completely empty of amenities: no water, no kettle, no coffee machine. We had to pay €3 just for a bottle of water.

The breakfast is fine if you’re only staying one night, as it’s the same every day. There’s no warmer to keep the dishes hot, so if you don’t arrive just as they bring out fresh dishes, everything will be cold.

Rooms are not soundproof at all. There was construction nearby, and it was impossible to sleep after 8 a.m. In the bathroom, there’s just a single body wash and hand soap—no cotton buds, no tissues, nothing else.

I won’t even go into the condition of the shower… Overall, the quality feels like a 2-star hotel at best. Lastly, the young receptionist was very unfriendly, to the point where my partner had to remind them to smile—after all, we’re here...

We are both handicapped (knees and hipproblems) and wanted a room with a bathroom with a shower and not a shower in the bath). Because of our physical problems we wanted that guranteed. The hotel refused that and said this was only a option and the management decides on check in if we get a room with a shower or a room with shower in bath. I told the people at the reservationsdepartment that this would be very bad for us in case we would want to check in and room with shower would not be available. Reaction: Sorry, but these are our rules. Even a phonecall with their headoffice brougt the same message: These are our rules. In my opinion is this not only rude, customer unfriendly but also discriminating !|So, be warned if you have problems with getting in a bathtub. On their website it says: Bath or Shower, what they mean is: we decide...

Great location and many restaurants nearby and the market was a few mins away. Room was ok, we booked a suite which was spacious. 5/F breakfast room has great view and the ladies are very nice. We stayed there for 5 nights and heard many complaints by other customers. We heard from another couple that their room wasn’t made up. Same as ours that one day our room wasn’t cleaned, and the front desk asked both the couple and us that if we put “do not disturb” sign…. First day we arrived, someone complained that their AC wasn’t working and the front desk said they couldn’t do anything and the hotel wasn’t fully booked. Then the manager came out and said there’s a room. The service was bad and it’s unbelievably difficult to understand why they wasted such a great...